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I am in the US how to I change my account to US. Also is there a way to speak to a MANAGER from Sony Advocate Group. The more I look for help and try to speak with someone higher or above I only get routed to the same people. Please advice. This is the worst experience I have gotten with customer service
Hi Gilbert89,
Which product is this regarding?
Cheers,
Pascale
XBR55A8H I try several attempts to speak to a manager from Corporate but Customer advocate group only prefers to email, which makes that there decision, in this case the customer isn’t always right. If anyone has the number to Corperate and not customer relations or advocate group please send it to me. I am super stress and over drain about this. These people working at home only make things worst most of them sound drunk, eating or not even paying attention. It didn’t use to be like this. Many times I only hear “so what can I do for you” after taking for more than 5min. Sony is a good product and that’s why I stand these frustrations, I hate to never use Sony because of the bad management and services so please someone NEW help me. Someone fresh in which I can explain my situation and probably get the matter resolved.
Hi Gilbert,
This is a user-driven forum, if you want to get in touch with an official Sony representative , you'll need to reach out using the support contact details (Sony USA support page).