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Problem with system update firmware 24.0.A.5.14

SOLVED
Ricardo91
Visitor

Problem with system update firmware 24.0.A.5.14

I have a system upgrade for making in the update center. I download without problem but then says "checking" and then "was not possible to verify".
Can anyone help me??
(sorry for my english) Winking_Face
1 ACCEPTED SOLUTION

Accepted Solutions
Nabeel
Master

Hi Slightly_smiling_Face

Go to settings > apps > all > software update > clear data 

Then go to settings > about phone > software update  > If a new update is available, download it.

If it fails again, then clear the data again and try after 2-3 days.

Alternatively, you could use PC Companion to update your phone.

http://support.sonymobile.com/global-en/tools/pc-companion/

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2 REPLIES 2
Nabeel
Master

Hi Slightly_smiling_Face

Go to settings > apps > all > software update > clear data 

Then go to settings > about phone > software update  > If a new update is available, download it.

If it fails again, then clear the data again and try after 2-3 days.

Alternatively, you could use PC Companion to update your phone.

http://support.sonymobile.com/global-en/tools/pc-companion/

Ricardo91
Visitor

Thanks for the help but it fails again i already have cleared the data 3 days ago and isnt working.
Im gonna repair the phone on the PC companion, i think is the best way to solve the problem.
Thank you!