Hi,
My Sony X93 is stuck in a reboot loop where it only gets to the Sony logo and then turns off and reboots. This is neverending.
I have tried to do a reset as advised through holding the arrow button on the remote and pressing the power button on the side of the TV but have never got the 'reset' message. So I think it's failing to reset. I have now had to unplug the TV as it's stuck in this loop.
I called Sony tech support who were not of any use. They said it's probably updating and to leave it. They won't provide any further help unless I keep calling them back with updates like what happened after 30 minutes and pulling the plug and waiting again to see if it installed.
I think it's obviously in the known issue with the new update which is the reboot loop, but my question is how can I power reset my TV when keeping the arrow up button pressed and then pressing the TV power button is having no effect.
Help?
