No sound through optical - KE65A85BU

[jc691907]

I have had the TV for about 6 months now - initially connected to Sonos sound bar without a problem. Then it stopped working without changing any settings - now just get distorted noise. Tried a different system (Ruark R7) and same issue, so it’s a TV issue and not the sound bar. Any ideas? Have checked all settings etc without success. Thanks.

[Lord_viridis]

Have you tried a different optical cable?

A crack in the fibre may have occurred

[royabrown2]

@jc691907 

if it’s not a cracked cable, point your remote at the switched-on TV and hold the On/Standby button on the remote down for just over five seconds, until the TV soft reboots.

See if this is of any benefit or not.

[Anonymous]

Hey @jc691907

Yea, I'd also recommend trying different cables.
Also check the sound output, maybe it's in the wrong output.

Hope it helps.