KD-49X8505B BBC I-Player problems

[Tarmac13]

Not for the first time I-Player material won’t load because the size of the file exceeds the download limit.  I have checked the software - I think 

PKG3.004EUA is the latest.  I have checked the BBC web site and there’s nothing specific.  Last time this happened BBC and Sony between them took several weeks to sort the matter out.  Anyone have any ideas?

[Sean_Mc]

Hi there,

Have you checked that you have the latest software update for your TV?  You can see more details on how to perform this here.

Best wishes,

Sean Mc

[Tarmac13]

Yes, thanks, I have checked this, and I have the latest sw. On Monday the BBC acknowledged it has received reports of i-Player not working on some Sony TVs and says it is investigating (i-Player web site).

Sent from Julian's iPhone

[Missinformed]

This problem has appeared again (July 2020).   It was an issue last year, but was resolved.  It is now happening again.  Really annoying that Sony and BBC cant resolve this effectively.  I have got the latest software download on my TV.  Any ideas if there is a way to overcome it? 

[Missinformed]

Ongoing issues with this, tried all the resets, software updates but none of these work.  Wont be buying another Sony when we replace this one.