Cashback Claim Error

[Saldamuz]

Hi.

I am trying to claim the cashback promo offer on my TV.

I meet the criteria that is stated but on submission of the claim form I get the error: HTTP Status 403 - Forbidden.

I tried the Bot support chat but it was just hanging with no response.

Any advice of what to do next?

Thanks in advance,

Sal.

[adrianm]

exact same issue here - I got through all the steps and Get a 403 error every time

[LightFoot]

Hi @adrianm  @Saldamuz   Have you tried a different browser? I claimed my cashback last month and was amazed at how quick they paid the £300. There is a contact us link on the web page. Have you waited at least 30 days after the purchase?

https://www.sony.co.uk/cashback/bravia

[adrianm]

I've tried 4 different browsers on 2 different computers - windows and Mac.  All show different versions of the 403 error.  Some error at login, some error after entering the serial number and some error on the final submit.  Forces you to start the whole thing over again

[adrianm]

I've raised a case

[jumpsuit]

Hi @adrianm and welcome to the UK Community

Just to let you and other members know the whole site has a few problems at the moment which the devs

are aware of and are investigating.

(I would have let you know earlier but guess what? I couldn't log in again 😞 )

[LightFoot]

---

@jumpsuit wrote:

(I would have let you know earlier but guess what? I couldn't log in again 😞)

---

Hi @jumpsuit   If I use the Sign In blue button at the top, I have big problems signing in. But if I use the Reply button I’m finding it much better!

[jumpsuit]

Hi @LightFoot  

Thanks  

I've been trying that too for a couple of months (as well as dancing around 3 times in a circle 

chanting 'let me in' 😁 ) but it doesn't seem to make any difference for me.

Hopefully it may help other members (your suggestion, not my dancing 😉 )

[Anonymous]

There has been a thread online yes, and the people who contacted Sony directly noted that Sony told them it's a website issue they're working on it. 
They added that clearing the cache and data of the browser helps ''not really in many cases'' but that's the solution they have now till the website is fixed, fingers crossed. 

[jumpsuit]

Yeah, I'm in that thread