UPDATED ***RDR Stuck in Update or no Digital channels issue***

[Thalamus.]

Hi all,

To avoid having several thread son the same subject I thought I'd try an let you know what I believe has happened so far, please don't shot the messenger after all I am only a user like yourselves & DO NOT WORK FOR SONY..

As you all have noticed Sony do not have technical support on the weekends, one of the 'Experts' noticed several users posting regarding RDR machines either stuck in Update or Digital channels missing and emailed one of our contacts in Sony this morning but as far as I am aware there has not been a reply..

I have also noticed that the newly appointed Community Managers have as also flagged this issue to their dedicated team (see post), unfortunately as it's the weekend I wouldn't expect any information to made available until Monday..

Quinnicus has posted two temporary workarounds that will hopefully allow you to use your RDR's..

For those stuck in Update please click HERE

For those with the No Digital Channels Issue please click HERE

I can imagine that you are frustrated by the lack of official response from Sony but could I ask that rather than creating several threads on the subject you instead just click on Me Too on this thread that will indicate how many users that have visited the forum are affected by the problem..

I am affected by the current RDR Stuck in Update or no Digital channels issue & have clicked on Me Too

UPDATE:

Hopefully the EPG is on your Sony RDR devices should now be back to normal..

I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:

[Thalamus.]

Hopefully the EPG is on your Sony RDR devices should now be back to normal..

I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:

[marcham10]

me too - two machines!

[Giantwolf]

Me too on the RDR-HXD970!

[ruskinphoto]

I'm interested to know how this happened simultaneously to so many machines if it wasn't a firmware update?

[Robathome]

Mine was stuck on Update this morning. No EPG.
Tried to update from CDR and it stuck on DOWNLOAD-5 just like others have said.

Now shows fw 1.24 but still no EPG and still locks up.

Am on Sandy transmitter here I believe.

I guess these machines must "phone home" in some auto update mode all the time, and some newbie to Sony has released a buggy update.

I have sent them an email on their contact page and urge everyone else to do so too, as they may not monitor these forums as actively. The more problem reports they get, the quicker they will fix it. Mine is an HDX790

[Thalamus.]

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Robathome wrote:

I have sent them an email on their contact page and urge everyone else to do so too, as they may not monitor these forums as actively. The more problem reports they get, the quicker they will fix it. Mine is an HDX790

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Sony have & will been made well aware of the problems that you all have been posting about I can assure of that..:smileywink:

Just click on the Me Too hopefully this will give an indication of the number of forum members that have read this thread and are affected by the above issue..

[pabarwell]

Is this a hardware fault or a corrupted update

RDR-HXD 970 has been faultless from day one, but it appears to have a locked out front end and is unable to update or reset.  Ideas?  Philip.

[johkaye]

Try a reset to factory defaults - hold down the stop key and press the on/off key (from memory it's the record stop key but try the other if one doesn't work).

Mine was unresponsive but the rest gave me back access to the system menu.  I was then able to retune and set the country to France which has got it working, albeit without the EPG.

[wags2000]

We have the same problem dvd player and recorded programmes work but no TV throught the RDR

[almenzies]

Thanks for the tips. I have now moved to France, I hope only temporarily!