topic Re: RDR.. Issues (May 2014) - MASTER THREAD in Home Cinema, Projectors & Players

RDR.. Issues (May 2014) - MASTER THREAD

rdr-hxd995_owner — Fri, 23 May 2014 19:19:54 GMT

Friday 23rd May approx 19:00 attempted to turn on DVD recorder RDR-HXD995. Seemed reluctant to power on from remote (and when pressing power on on unit itself) as in UPDATE mode. Finally after switching power off at the wall a few times, managed to get it to respond. However when a channel is selected, it displays for a short while and then the screen goes blank. Also, a programme which was set to record, has not recorded.

Is anyone else experiencing this problem - is this July all over again or is it just me?

Any help/advise would be appreciated.

Thanks

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Sat, 31 May 2014 17:36:09 GMT

Problem Appears to be Resolved !

Hi all

Just in the way of an update - The issues that have occured this weekend (30/31 May) seems to have been resolved from the general consensus of the forums members.

If you are still having problems, try the following:

Disconnect the RDR Recorder from the main power supply and reconnect it after 30 seconds.
Perform a full retune of the RDR Recoder
Ensure that your EPG is set to "Digital EPG" and not "Guide +"

More details on further steps : HERE courtsey of @Habboi

A specual Thank You to all forum members for your continued patience (and not shooting the messenger !)

Cheers

____________________

Hi guys

Before this issue (and forums) gets out of hand, Can I please designate this as the master thread for May 2014 - separating the previous threads and issue.

To register that you also have an issue, simply click the "Me Too" button on the first post.

_______________________

A couple of TEMPORARY work-arounds that may assist.

Issue 1 - Stuck Update
Press and hold the On/Off button until the RDR recorder turns off, then quickly press the button again briefly, before the unit tries to go back into update mode.

Issue 2 - No Freeview Channels (ie Blank)
Go into the Tuner Setup and Replace Channels. When asked about which Country, select "France" and continue on with the re-tune.

___________________

Any updates received, Ill post back

Cheers

EDIT1 - Thread has been reported to Sony.

EDIT2 - Sony is directly aware of this issue and are investingating with urgency.

EDIT3 - No official confirmation yet, but issue appears to have been resolved (from what you guys are reporting)

EDIT4 - Received confirmation that the issue should now be solved.

EDIT5 - 30/05/14 @ 19:30 - Issue has been reported with RDRs again, seems to be isolated to Crystal Palace transmitter, Sony is aware and is investigating.

EDIT6 - 30/05/14 @ 20:35 - Received information that the current issue has been resolved.

EDIT7 - 30/05/14 @ 22:45 - Problem seems to still exist and issue is not fixed, according to feedback from forum members. Information passed back to Sony.

EDIT8 - 31/05/14 @ 18:35 - Problems appear to have been resolved (from what forum members are reporting)

RDR.. Issues (May 2014) - MASTER THREAD

davidjwild — Fri, 23 May 2014 19:29:24 GMT

We switched on our RDR-HXD870 at about 18.15hrs tonight, Friday 23rd of May 2014 (and mother in law has also done same with hers and has same exact symtoms).

When switched on the TV signal (picture + sound) displays for about 20 secs on all BBC and about a minute on ITV and other channels before we lose sound and vision.

Once that happens we cannot bring up the GUIDE or TITLE LIST.

If we switch off and retry the GUIDE while a picture is showing it does appear but it looks wierd - colours are different.

It looks like an update (maybe the 14.00hrs update today ??) has failed again - like last year.

It's now Friday so phone lines to Sony are down until Tuesday, I've emailed them to ask if it's the similar thing to last years fiasco that took weeks to acknowledge and even longer to get Sony to realise that a hard reset would NOT fix things.

Maybe it really is time to get a Smart TV with a USB port. . . .

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Fri, 23 May 2014 19:31:14 GMT

From @rassilon

"Today, Friday 23rd May 2014, it looks like the same problem has reappeared this afternoon around 5pm.

No channels - or a channel will appear for about 10 seconds and then the screen goes black.

Unfortunately it's happened again on a Friday afternoon so we might have a rainy bank holiday weekend unable to watch TV or any pre-recorded programs."

From @Alexander-C

Nope, it's not just isolated to rassilon, I'm having exactly the same problem as well as of today. Was working ok yesterday, today no channels or a channel will appear for about 10 seconds and then the screen goes black. EPG colour sceme is all messed up also, pretty much the same thing that happened last year in this thread HERE.

Unplugging at the wall and a hard reset have made no difference.

I was pretty unimpressed when this happened last year. I'm even more unimpressed that it's happened again..."

Re: RDR.. Issues (May 2014) - MASTER THREAD

Mr_Onion — Fri, 23 May 2014 19:43:33 GMT

My RDR is showing the same problems. Channels are missing/intermittant and retuning didn't solve the problem. The look of the EPG has changed since I was in there last.The 'Replace Chanells' works OK, but the result doesn't

Belmont is showing no issues

I have tried 'going on holiday' to France and everything is OK. Sounds familiar?

Re: RDR.. Issues (May 2014) - MASTER THREAD

ljm40os — Fri, 23 May 2014 19:55:13 GMT

I have the RDR-HXD995 as well and getting the same issues, exactly the same as last July, but tried all the advice from last year, not surprisingly it didn't help, although occasionally for a few seconds I do get a connection.

hopefully will get fixed quicker this time.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Antony_K — Fri, 23 May 2014 20:08:31 GMT

It's definately not just you. I realised my RDR HXD870 had this problem from 17:30 today when I got home. Called support, all gone at 18:00, tried email but after sending the email a reply said that was "down due to maitainence" & having checked the answer from last July, the audio out shows v 1.28 so it looks like they've done this again. Having tried the same answer as last year, hard reset etc, it didn't improve the situation, that'll probably need another update from Sony before that'll work ???. Another weekend with a useless Sony product

Re: RDR.. Issues (May 2014) - MASTER THREAD

KoiRich — Fri, 23 May 2014 20:21:38 GMT

Yep, I have two Sony machines. RDR-HXD970 and RDR-HXD870, BOTH have exactly the same problems as described here. Not happy with Sony AGAIN.

Re: RDR.. Issues (May 2014) - MASTER THREAD

rdr-hxd995_owner — Fri, 23 May 2014 20:23:31 GMT

Thanks Quinnicus.

Did Sony did any idea of when a proper fix may be forthcoming?

In the mean-time, Bravo Monsieur Oignon (Mr Onion) for remembering, and his suggestion of re-tuning, replace channels but selecting France instead of UK. There is a worrying pause when it says it's doing a clock auto-update following the channel update, but at least I can see my channels again. Might need to select Digital Guide as mine defaults to Guide+. At the moment, guide is blank but I hope with time, this will get refilled. Downside is that I have lost everything that I had set to record, eg anything on series link has been lost. Everything all ok under Title List though.

Re: RDR.. Issues (May 2014) - MASTER THREAD

rdr-hxd995_owner — Fri, 23 May 2014 20:25:49 GMT

Well remembered Monsieur Oignon.

Thanks again - it has worked again. I have asked Quinnicus to propose this as a workaround especially if nothing is forthcoming from Sony.

Kudos to you.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Pricey1960 — Fri, 23 May 2014 20:27:33 GMT

This is reminiscent of the problem we had a year ago (or two?) It's remarkably similar (if my memory serves me right) - and no less frustrating.

Some folks got VERY worked up about it as I recall. However, at the time, by way of trying to set some perspective, my wife pointed out that on this forum that, as frustrating as it was, no-one had died and perhaps we could all manage - and she got banned from the forum!! No explanation, she just got a message next time she tried to log on, saying she was no longer allowed to access the site! So, I won't be doing anything like that, as much as I think she was at least due some explanation as to why she'd been banned!

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Fri, 23 May 2014 20:32:51 GMT

@rdr-hxd995_owner

At this moment, I have esalated the thread AND have contacted a couple of my contacts within Sony - But like everyone else, they do have a personal life too. So I am waiting for feedback.

At this stage, there is very little I can do to assist further. Its just a waiting game now - and a little patience from you guys/gals.

If you remember last years incident, it actually wasnt Sony's fault, but hopefully they can assist.

Cheers

Re: RDR.. Issues (May 2014) - MASTER THREAD

Pricey1960 — Fri, 23 May 2014 20:49:21 GMT

Yup, as I recall, it was the EPG software update that had screwed a load of Sony products. It made national news(!) I've tried last year's work around and it has kind of worked for me too.

Re: RDR.. Issues (May 2014) - MASTER THREAD

rdr-hxd995_owner — Fri, 23 May 2014 20:50:19 GMT

Sorry I didn't mean to sound impatient. If there is no news from Sony then would it be helpful to suggest Mr Onion's workaround.

I found Mr_Onion's suggestion to retune and select France works in that the channels are available. However, my guide still appears blank which will probably prevent/hinder any recording this bank holiday weekend.

Although I accept your point that if this is the same problem as last July, the cause of the problem wasn't Sony's, I would have hoped that given that experience and the impact to their customers, Sony could have made their software more resilient to dodgy data.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Fri, 23 May 2014 20:59:18 GMT

@rdr-hxd995_owner

Don't worry about it - you didnt sound impatient to me

Probably my language that I used, thats all and was just trying to keeps things in perspective.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Fri, 23 May 2014 21:17:19 GMT

UPDATE :

Hi All

Just had confirmation that Sony is directly aware of this issue now. The ball is rolling...........

Thanks all.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Anonymous — Fri, 23 May 2014 21:41:22 GMT

Hi all

As @Mr_Onion has posted, as well as "captainpacific" on the AV Forums has stated, that a Temporary work around is by going to the Tuner Setup and Replace Channels. When asked about which Country, select "France" and continue on with the re-tune.

That should assist until a fix is in place.

Cheers

Re: RDR.. Issues (May 2014) - MASTER THREAD

trott3r — Fri, 23 May 2014 22:11:29 GMT

Looks exactly like the problem that we had last year with the cyan epg.

I guess tuesday is the earliest we can expect a fix?

Re: RDR.. Issues (May 2014) - MASTER THREAD

ServiceMatters — Fri, 23 May 2014 23:51:20 GMT

Same problem as other have reported, now just waiting for a checked update to arrive the same way the faulty update arrived.

Shame because SONY quality and functionality are special, should not be let down by avoidable incidents like this and last year.

Re: RDR.. Issues (May 2014) - MASTER THREAD

Deputy_Dog — Sat, 24 May 2014 07:07:22 GMT

Same issue here as well, but like last time I'm actually relieved to find that the problem is likely a temporary one and that the recorder is still fine. The last time it happened I was afraid I lost it and initially looked at similar products to buy and found that they were either not capable of all the functions of my Sony RDR-HXD995 (namely able to record to a DVD) or very expensive or both.

Thankfully Sony provide a forum for us to report and resolve these issues and in all honesty there aren't many devices that aren't susceptible to software glitches that require regular updating. Thanks to this forum and its members a temporary work-around is available.