topic Re: RDR Stuck in Update or no Digital channels issue in Home Cinema, Projectors & Players

UPDATED RDR Stuck in Update or no Digital channels issue

Thalamus. — Sun, 21 Jul 2013 14:07:09 GMT

Hi all,

To avoid having several thread son the same subject I thought I'd try an let you know what I believe has happened so far, please don't shot the messenger after all I am only a user like yourselves & DO NOT WORK FOR SONY..

As you all have noticed Sony do not have technical support on the weekends, one of the 'Experts' noticed several users posting regarding RDR machines either stuck in Update or Digital channels missing and emailed one of our contacts in Sony this morning but as far as I am aware there has not been a reply..

I have also noticed that the newly appointed Community Managers have as also flagged this issue to their dedicated team (see post), unfortunately as it's the weekend I wouldn't expect any information to made available until Monday..

Quinnicus has posted two temporary workarounds that will hopefully allow you to use your RDR's..

For those stuck in Update please click HERE

For those with the No Digital Channels Issue please click HERE

I can imagine that you are frustrated by the lack of official response from Sony but could I ask that rather than creating several threads on the subject you instead just click on Me Too on this thread that will indicate how many users that have visited the forum are affected by the problem..

I am affected by the current RDR Stuck in Update or no Digital channels issue & have clicked on Me Too

UPDATE:

Hopefully the EPG is on your Sony RDR devices should now be back to normal..

I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:

Re: RDR Stuck in Update or no Digital channels issue

marcham10 — Sat, 20 Jul 2013 20:31:02 GMT

me too - two machines!

Re: RDR Stuck in Update or no Digital channels issue

Giantwolf — Sat, 20 Jul 2013 20:48:29 GMT

Me too on the RDR-HXD970!

Re: RDR Stuck in Update or no Digital channels issue

ruskinphoto — Sat, 20 Jul 2013 20:49:37 GMT

I'm interested to know how this happened simultaneously to so many machines if it wasn't a firmware update?

Re: RDR Stuck in Update or no Digital channels issue

Robathome — Sat, 20 Jul 2013 20:55:32 GMT

Mine was stuck on Update this morning. No EPG.
Tried to update from CDR and it stuck on DOWNLOAD-5 just like others have said.

Now shows fw 1.24 but still no EPG and still locks up.

Am on Sandy transmitter here I believe.

I guess these machines must "phone home" in some auto update mode all the time, and some newbie to Sony has released a buggy update.

I have sent them an email on their contact page and urge everyone else to do so too, as they may not monitor these forums as actively. The more problem reports they get, the quicker they will fix it. Mine is an HDX790

Re: RDR Stuck in Update or no Digital channels issue

Thalamus. — Sat, 20 Jul 2013 21:07:20 GMT

Robathome wrote:

I have sent them an email on their contact page and urge everyone else to do so too, as they may not monitor these forums as actively. The more problem reports they get, the quicker they will fix it. Mine is an HDX790

Sony have & will been made well aware of the problems that you all have been posting about I can assure of that..:smileywink:

Just click on the Me Too hopefully this will give an indication of the number of forum members that have read this thread and are affected by the above issue..

Re: RDR Stuck in Update or no Digital channels issue

pabarwell — Sat, 20 Jul 2013 21:08:54 GMT

Is this a hardware fault or a corrupted update

RDR-HXD 970 has been faultless from day one, but it appears to have a locked out front end and is unable to update or reset. Ideas? Philip.

Re: RDR Stuck in Update or no Digital channels issue

johkaye — Sat, 20 Jul 2013 21:35:05 GMT

Try a reset to factory defaults - hold down the stop key and press the on/off key (from memory it's the record stop key but try the other if one doesn't work).

Mine was unresponsive but the rest gave me back access to the system menu. I was then able to retune and set the country to France which has got it working, albeit without the EPG.

Re: RDR Stuck in Update or no Digital channels issue

wags2000 — Sat, 20 Jul 2013 21:50:57 GMT

We have the same problem dvd player and recorded programmes work but no TV throught the RDR

Re: RDR Stuck in Update or no Digital channels issue

almenzies — Sat, 20 Jul 2013 22:02:28 GMT

Thanks for the tips. I have now moved to France, I hope only temporarily!

Re: RDR Stuck in Update or no Digital channels issue

slatlec — Sat, 20 Jul 2013 22:05:52 GMT

Mine is the same in Sheffield. Part of 4G ?

Re: RDR Stuck in Update or no Digital channels issue

Egometto — Sat, 20 Jul 2013 22:45:27 GMT

Thank you, Thalamus. I found both the workarounds worked for me—but I'd love to get back to normal working.

Re: RDR Stuck in Update or no Digital channels issue

SonyFixWanted — Sat, 20 Jul 2013 23:10:31 GMT

Same problems on model RDR-HXD770. I've already spent hours trying to fix the machine, and hours trawling the internet before finding details on this site. Friday night was a ridiculous time for Sony to issue a corrupt 'update'.

Re: RDR Stuck in Update or no Digital channels issue

barrudde — Sun, 21 Jul 2013 09:16:49 GMT

Machine tried to update again in the night and now not working again? !

Re: RDR Stuck in Update or no Digital channels issue

niwilfo — Sat, 20 Jul 2013 23:39:35 GMT

The France option has at least enabled the stations to be retuned but has left the system in Guide plus mode. Prior to this I had looked at the firmware update as my recorded had locked in update and noted that my recorder shows version 1.15 Syscon Release 348. I had noted the following on the sony site "RDR-HXD790 / 795 /890 / 895 / 990 / 995 / 1090 / 1095 as sold in all countries have a problem that Digital channel disappear . In order to resolve this issue, we have provided a firmware update to version 1.24 ." when I tried to use this it stopped after about a couple of seconds. I just hope it doesnt take a long to fix as the last sony problem I had took.

I have noted more comments on http://community.sony.co.uk/t5/Home-Cinema-Projectors-Players/RDR-HXD890-DVD-has-no-Digital-channels/td-p/1266524/highlight/false/page/7 regarding this and recommend other look there as well

Re: RDR Stuck in Update or no Digital channels issue

stevied — Sun, 21 Jul 2013 00:03:37 GMT

Yes all well and good but still no word from Sony. Do you really expect me to believe that we have to wait until

Monday to have a major corporation fix our problem? The USA facebook page is full of apologise but then it would be as they expect a certain level of service while we just roll over and say, "Well I am sure they are dealing with it." Well I for one am going to look into the possibility of a refund from Sony. I am afraid that because of their complete lack of responce to this problem a standard apology will not do.

Re: RDR Stuck in Update or no Digital channels issue

boug1966 — Sun, 21 Jul 2013 06:11:49 GMT

me too

have applied France fix but need EPG back

Re: RDR Stuck in Update or no Digital channels issue

bolehill — Sun, 21 Jul 2013 07:41:27 GMT

I have had the same problem with an RDR-HXD995.

I have done the quick fix/soft reset thing with the on/off button and that got rid of the UPDATE message. Then I did a replace all channels and now cannot get any channels at all, let alone EPG.

I gather form the tone of all the other messages on this and other threads on the same problem that we have to wait till Monday before we can get in touch with Sony as to what to do next?

Re: RDR Stuck in Update or no Digital channels issue

pewrigh38 — Sun, 21 Jul 2013 07:46:27 GMT

change the location to FRANCE or BELGIUM in easy setup and rescan, that will get the channels back as a temporary solution. you will lose the epg but as its the epg causing the issue it will have to wait for the permanent fix during the week I would assume

Re: RDR Stuck in Update or no Digital channels issue

ajpotter — Sun, 21 Jul 2013 07:51:19 GMT

topic Re: ***RDR Stuck in Update or no Digital channels issue*** in Home Cinema, Projectors & Players

UPDATED ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

Re: ***RDR Stuck in Update or no Digital channels issue***

topic Re: RDR Stuck in Update or no Digital channels issue in Home Cinema, Projectors & Players

UPDATED RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue

Re: RDR Stuck in Update or no Digital channels issue