topic Rif.: DVD Recorder RDR HXD890 losing all channels when turned off in Home Cinema, Projectors & Players

DVD Recorder RDR HXD890 losing all channels when turned off

ToniBolzona — Wed, 15 Jul 2015 16:26:47 GMT

Hi,

for the past few days our dvd has been losing all channels when switched off. The latest comments to a seemingly similar problem are from 2013 so I was wondering whether anyone knows of the current cause and, hopefully, also a solution to this.

Any tips will be welcome but I have tried the factory reset several times already with - you guessed it - absolutely no effect.

Many thanks

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Fri, 17 Jul 2015 15:36:29 GMT

In order for the recorder to manage correctly the digital channels the latest firmware (1.24) is needed: are you sure you have it on your machine? In this link you'll find the firmware and the instruction to check it http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/sony-rdrhx-firmware-update-v124/RDR-HXD890

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

ToniBolzona — Tue, 21 Jul 2015 10:31:22 GMT

Thanks for the tip. You were right. When I checked, it had firm ware version 1.15 instead of 1.24 or higher. Unfortunately, it didn't work. I burned a new CD but when I put it in nothing happend. I then formated the disc to wipe everything and burned it again but still nothing happens.

For a few seconds DWLD appears on the display, followed by D---. That's it so I am still looking for a solution.

Once again, any tips and hints will be welcome.

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Tue, 21 Jul 2015 10:39:55 GMT

Hi TonyBolzona, if I remember right (it's been a long time) there were problems when formatting CD using Windows 7 standard utilities; it worked for sure using Nero. If you don't succeed you may try to ask Sony support for a preloaded CD, at the time this was an option....

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Tue, 21 Jul 2015 11:05:03 GMT

Remember also to follow every step enlisted, especially: "Burn the update file onto a new blank CD-R disc or completely erased CD-RW disc using disc-at-once mode and ISO 9660 CD-ROM file system format. Important notes: Make sure that the disc session is closed / the disc is finalized. Make sure the disc creation was correctly done without any error. In case of doubt, recreate a new update disc. Burning the update disc using a packet writing software is not supported. (Packet writing is an optical disc recording technology used to allow writeable CD and DVD media to be used in a similar manner to a floppy disk). Do not create the update disc using another process than the one described above. " You may also want to check this thread (it refers to HXD870, but the procedure is the same) https://www.avforums.com/threads/sony-rdr-hxd870-dvd-hard-drive-unit.1227461/

Re: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Sun, 26 Jul 2015 10:10:05 GMT

Hi Glad you posted this as we have been having the same problem. There seems out be no pattern to it except it happens after the update that occurs daily. I've tried turning the updates off but the machine overrides me and updates and loses all channels. It's a real pain now as it can happen daily, twice daily or be fine for a day or two and then - here we go again ... Any ideas on solving the problem ?

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Sun, 26 Jul 2015 10:12:26 GMT

thank you for posting this but I have no idea how to do this - shouldn't the machine update itself as Sony seems to send it an update at least twice a day and this is when my machine seems to lose its channels

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Sun, 26 Jul 2015 11:43:42 GMT

Sony doesn't post any update for those machine ota. The update you see in the dvbt channell syncronyzation that in your case reset the list. You have to manually update the firmware to version 1. 24 to solve the problem

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Sun, 26 Jul 2015 18:05:42 GMT

Hi
When I looked to see what numbers the machine is on it said 1.64

I have no idea what this means
Do I need to change it to 1.24 ?
Thanks

Sent from my iPhone

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Mon, 27 Jul 2015 05:50:50 GMT

Ok it's 1. 64 it's a different model hxd870. The right version for you is 1. 70. Look for it in the support sony site.

The two machine are rather similar, but the file for the firmware update it's different. Both 1.70 and 1.24 solve the DVBT tuning problem.

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Mon, 27 Jul 2015 06:07:42 GMT

Thank you
Will do

Sent from my iPhone

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

ToniBolzona — Tue, 28 Jul 2015 14:13:36 GMT

Just to wrap this up, the firmware update did solve the problem.

Points to make:

As one person mentioned, the standard Windows facilities for burning CDs (Windows Media Player, Windows Media Centre, Windows Explorer) do not produce the correct file and/ or file format
I looked around a few review sites and finally decided on CDBurnerXP that came highly recommended (and is free!). It seems to be a nice programme and easy to use, even for a technophobe like myself
With that the process reeled off just as described and within about 10 minutes we had the full functionality of our DVD back

A major point of criticism has to be directed at Sony in this case. Nowadays, we are being showered with useless messages, updates, newletters and the like. Surely, someone in the technical department must have noticed this flaw. With current technology it should be possible a) to notify users and b), more importantly, solve this issue without forcing customers to go through all this hassle so they can use their product to the full extent.

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Tue, 28 Jul 2015 14:37:06 GMT

Agree with every word

Sent from my iPhone

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Tue, 28 Jul 2015 15:00:43 GMT

I'm happy in any case that both of you solved the issue, my biggest complain to Sony is that they don't manufacture any more such a good device! Nowdays PVR functionalities are embedded in any TV but there aren't all the features implemented in the HXD (autochaptering, advertising automatic detection, advanced editing, ability to export the recording - even if only via DVD just to mention a few).

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

krwizkid — Tue, 28 Jul 2015 20:49:14 GMT

Hi, I just noticed this recent thread as I've been having the same problem on the RDR HXD890 for the past few months.

Everytime an automatic channel update happens, all of the channels are lost and when I retune them and switch the machine off and on again, all of the channels are lost again (this also happens following the recording of a programme when the recorder swtiches off automatically, which also loses the channels).

I have tried factory resets, unplugging the machine and have also updated the firmware version to 1.24, but nothing works. Sony has said this could be due to the aerial or digital signal but it has worked for years until the past few months.

Any ideas how to fix this?

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

rooobb — Tue, 28 Jul 2015 21:01:06 GMT

Did you try the reset and unplugging AFTER the firmware upgrade? It should work...

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

krwizkid — Tue, 28 Jul 2015 21:07:06 GMT

Yes, I tried that at the time of installing v1.24, but I'm willing to give it another go to see if it resolves it!

Cheers,
Kev

(Sent from my iPhone)

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Thu, 06 Aug 2015 11:46:07 GMT

Hi all I've tried the update thing and the factory reset thing I understand the firmware Is wrong but I have an iPad and no access to a CD burner I spoke to Sony today The chap on the help desk acknowledged that burning the disk was tricky even if I had a pic with a cd rewrite option. Sony are going to send me the disk and email the instructions Disk will be with me in 6-10 business days Will let you all know how I get on

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

krwizkid — Thu, 06 Aug 2015 12:02:39 GMT

I hope it works for you. I have the new version but the recorder still lost all of my channels overnight again, so short of taking the machine for servicing, I'm back to square 1

Kev

(Sent from my iPhone)

Rif.: DVD Recorder RDR HXD890 losing all channels when turned off

Heskete — Wed, 02 Sep 2015 23:04:46 GMT

Very cheesed off now.

Rang Sony, they sent me a disc.

Followed the instructions which seems not to be read

machine now worse than useless as it looses all channels if it gets turned off

lost channels 3 times tonight when I tried to set it

complaints dept next I reckon