topic Re: Television USB Software Update v8117 for Sony KDL-40R483B in Other TVs

Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Wed, 26 Jul 2023 20:01:21 GMT

Can someone send me the v8117 software update for the Sony KDL-40R483B television as it is not available either from Sony directly or from the Sony Website.

I need to install the update by a USB stick.

Thanks.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

royabrown2 — Wed, 26 Jul 2023 21:44:39 GMT

@simonruse

There’s perhaps a hint in the literature about the withdrawal of these updates for older TVs that you can still get them by special request to Sony Support.

Certainly worth asking if you otherwise draw a blank.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

LightFoot — Thu, 27 Jul 2023 08:53:49 GMT

Hi @simonruse The contact information for Sony Support. Sony Support Consumer Electronics

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Thu, 03 Aug 2023 17:20:15 GMT

I received the software update from Sony after making a request.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Fri, 04 Aug 2023 06:08:31 GMT

I am having difficulties installing the v8117 software update, which was sent to me by Sony, to my Sony KDL-40R483B television. The .pkg file is the only file on the USB stick, which can only be formatted to FAT16. Please see below for photographs including the error message. I may need a newer USB stick or do you think it is another issue?

Any assistance would be gratefully received

Re: Television USB Software Update v8117 for Sony KDL-40R483B

daveyh64 — Fri, 04 Aug 2023 07:30:28 GMT

When you downloaded the file from Sony, what did it download as, usually Sony Updates would download as a .zip

file which on completion of downloading would automatically open (unzip) to a further zip file which you then transfer to the USB stick.

Are you dragging the .pkg file onto the USB, if so you should be opening the .pkg file to get access to its contents.

Double-click on the .pkg file whilst it is on the Mac and see what the Mac wants to do with it, normally opening a .pkg file will start the Macs inbuilt installer app, this seems unusual for a Sony TV update but give it a go and see what happens if it opens the .pkg file and places what could be TV compatible files on your Mac.

Can you check your Macs Trash to see if there is a Sony zip file in it. If there is drag it to the Desktop.

Did Sony give you any instructions what to do with the file they sent you, did you tell them you would be downloading it to a Mac. Are you able to post the link here so I can download it to my Mac and see for myself what is happening.

Formatting the USB stick, have you done this using the Macs Disk Utility app found in Applications> Utilities.

It can be launched from the Dock if the Utilities folder is there (usually by default it is).

Open Disk Utility, by default Disk Utility only shows you the Volumes on your Mac, to format correctly you need to

have the Disks to be shown, click on View in the menubar and select Show All Devices.

Now in the left hand column you will now see the Disks displayed (usually the manufacturers name) and the Volumes are now indented below the Disks.

With your USB attached to your Mac you will see under external the USB disk, the manufacturers name and underneath the Volume named Simon.

Click to highlight the USB disk, click Erase, from the dropdown at Name give the Disk a name.

at Format select MS-DOS (FAT) and at Scheme select Master Boot Record, click Erase.

This will reformat your USB stick to FAT 32, which the TV is able to read.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

LightFoot — Fri, 04 Aug 2023 18:49:16 GMT

Hi @simonruse

Assuming that is a Apple Mac, is there any chance you can use a Windows PC to prepare the USB. There should be just one xxxx.pkg file in the root folder of your USB.

It appears to be a common problem on multiple systems, for example people find it extremely difficult to prepare a Ford Sync update USB using a Mac, while it works first time using a Windows PC.

Also in the old days, I found a soft reboot (power cycle) with the USB drive already inserted, sometimes worked.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Sun, 13 Aug 2023 10:16:48 GMT

Hi,

I have been unsuccessful in installing my software update to the Sony KDL-40R483B by transferring the update to the USB stick through a Windows computer as well as restarting the television with the USB stick attached.

Any assistance concerning my issue would be gratefully received.

Please note my USB stick can only be formatted to FAT16, where as previous posts mentioned FAT32. Please also note when I download the software update (http://tv.update.sony.net/swdl/ond/2014/eu/main/F18665000_PS103623/sony_tvupdate_2014_8117_euf_auth.zip) the following occurs:

The download link has ZIP listed on it but a folder is downloaded with the PKG file inside which is then pasted over to the USB stick using my computer.

Let me know if you require any further information.

Thanks.

Simon

Re: Television USB Software Update v8117 for Sony KDL-40R483B

daveyh64 — Sun, 13 Aug 2023 11:55:00 GMT

Using your Mac you should be able to format your USB stick to MS-DOS (FAT) which is FAT32 as I described earlier.

If you cannot reformat the USB ditch it and use another one.

On your Mac, when you download the file it downloads as a zip file, when the download completes the zip file is automatically unzipped to the folder you mention with the .pkg file inside. The original zip file is in the Trash you can drag it out onto your desktop, you could try putting the zip file on the USB stick and see if that will allow you to install.

I still think that Sony have sent you the wrong file as that is not the usual format a Sony update usually arrives.

Have you gotten back in touch with them to find out.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Fri, 25 Aug 2023 06:32:08 GMT

Hi,

I have reformatted a new USB Stick to MS-DOS FAT32 and the pkg file is still unable to install even if I unzip the original zip folder from the trash folder on the USB stick.

Let me know if there is any further assistance you can offer. Otherwise I will contact Sony to determine if there is a solution.

Simon

Re: Television USB Software Update v8117 for Sony KDL-40R483B

daveyh64 — Fri, 25 Aug 2023 06:42:23 GMT

The .pkg file is not a file type that the TV can understand and do anything with.

You will have to get back in touch with Sony and explain that the file they pointed

you to is not in the correct format to update the TV.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

Anonymous — Fri, 25 Aug 2023 15:06:37 GMT

@simonruse

Yes, I'd recommend to reach Sony, so they can provide the right file, so you can install it on the TV.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Fri, 25 Aug 2023 15:15:16 GMT

Hi, Does anyone know the correct format of the software update is for my television?

thanks

Re: Television USB Software Update v8117 for Sony KDL-40R483B

daveyh64 — Fri, 25 Aug 2023 16:36:38 GMT

Unfortunately I can't remember how older software updates were presented from Sony.

My newer Sony TV, the updates download as a .zip fie which on the completion of downloading automatically unarchives to another .zip file which when created you transfer to the USB.

Once plugged in to the TV it begins the update process.

If you take the second .zip file and use an app like The Unarchiver (free download) you can see the contents of the .zip file, the largest of these is a file called payload.bin, this is the one with the update files inside.

Here is one more thing you could try, this is a very long shot but give it a go.

From the .zip file you downloaded and opened to the folder containing the .pkg file.

Click on the folder (the .pkg file must be inside), now click on File in the menubar at the top of your screen

scroll down a little and you should see Compress <folder name>, click on that and this will create a new .zip file

on your Desktop. Transfer this to your USB and then to the TV, see if the TV does anything now.

Chances are it won't but it won't do any harm.

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Fri, 25 Aug 2023 18:22:06 GMT

I have attempted to compress the folder containing the .pkg file and installing it through that method but unfortunately it did not work.

I have contacted Sony concerning the file format.

Simon

Re: Television USB Software Update v8117 for Sony KDL-40R483B

simonruse — Mon, 28 Aug 2023 09:53:49 GMT

Sony has responded with the following message: “With reference to your enquiry regarding your Sony KDL-40R483B, kindly note that no format will work on the TV as it does not have the ability to update the software any more, we have sent you the only software version that would have worked if the TV was able to update the software”.

It would have been useful to update the software, but not essential.

Thanks for your advice concerning my query.