topic Re: Help, Updated software on TV and it broke instantly in Other TVs

Help, Updated software on TV and it broke instantly

WEASY-WOO — Sat, 26 May 2018 15:07:44 GMT

I updated the software after a prompt saying 1 was available and the TV just went to a completely black screen and won't turn off at all. I've tried everything and i'm getting very frustrated. Nothing responds from the remote, the light blinks when i press buttons (but not when i press on/off button). This is the 2nd time in 8 months that i have had a bust TV and it was brand spanking new when purchased them 8 months ago. Sony is terrible for customer service when things go wrong which is annoying because i have always supported them and purchased Sony products when available. Live chat help is needed, i'm left in limbo now and my TV is still under warranty

Re: Help, Updated software on TV and it broke instantly

LeighIreland — Sun, 27 May 2018 14:26:49 GMT

Same thing happened to my KD-49XE7002 yesterday. It's really frustrating 😤 I've only had it for 6 months! And has already had a new mother board fitted too

Re: Help, Updated software on TV and it broke instantly

WEASY-WOO — Sun, 27 May 2018 17:28:28 GMT

This is the second major fix I've had as well so trust me I know what you
are going through. At this point I am really fed up and feel truly abused
and abandoned by Sony.
Call me crazy, but updates from Sony shouldn't completely bust your system.

Re: Help, Updated software on TV and it broke instantly

LeighIreland — Sun, 27 May 2018 17:44:55 GMT

I couldn't agree more! I've been a loyal Sony customer for longer than I can remember too

Re: Help, Updated software on TV and it broke instantly

WEASY-WOO — Wed, 30 May 2018 16:35:31 GMT

Got an update of the problem, well solution. SonysS engineer has been today and it's the main board that is knackered and needs a new one. HesH coming back when he has the part.

I think it's diabolical to be honest, when an update for your device just immobilises it and breaks the brain. Absolutely disgusting.

Re: Help, Updated software on TV and it broke instantly

LeighIreland — Wed, 30 May 2018 17:18:50 GMT

Thanks for the info. I've finally had a response. They are sending out an engineer. I've already had the mother board replaced only 3 months ago! Your right it's diabolical and down right disgusting!

Re: Help, Updated software on TV and it broke instantly

LeighIreland — Tue, 05 Jun 2018 17:25:49 GMT

Hello again. Had a new motherboard fitted on Saturday. Everything was working fine till this morning. It's gone back to how it was before the replacement. I'm very disappointed 😞 with Sony. Down right disgusting