topic Re: KDL-47W805A TV message of system memory limit. in Other TVs

KDL-47W805A TV message of system memory limit.

Vanquish206 — Wed, 07 Dec 2016 02:10:26 GMT

Sony KDL-47W805A :I have a Sony kdl-47w805a which shows the following message when I try to open iPlayer

"tv internet download failed because content size exceed system memory limit."

Can I clear or increase the memory or can I not get iPlayer anymore ?

What does it actually mean ?

My tv is only 3 years old.

Thanks

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Wed, 07 Dec 2016 09:16:33 GMT

Hi there

Two things as general advice:

Turn the TV off from the power point on the wall for 2 minutes
When you switch the TV back on, do a "Refresh Internet Content" in the Network Settings area

If that still fails, it would be best to report this issue to the BBC themselves - as Sony does not have much control over the running of the iPlayer app.

https://iplayerhelp.external.bbc.co.uk/tv/forms

----

According to the BBC:

http://iplayerhelp.external.bbc.co.uk/tv/connected_tvs_dec2016

There is a general message about iPlayer not loading - however it is only mentioning LG (fixed) and Samsung (Under investigation).

Cheers

Re: KDL-47W805A TV message of system memory limit.

BabsCobley — Wed, 07 Dec 2016 09:49:15 GMT

Am getting same problem with 3-4 yr old KDL 42W653A. Only started today.

Have had no previous problems accessing.

Have tried to raise issue on BBC iPlayer Help but their site is worse than useless.

Looks like the problem may be theirs, but we could do with some pressure from Sony as it looks like it could be a systematic problem.

Have tried access via another TV with Ryko stick and it is fine,

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Wed, 07 Dec 2016 09:54:40 GMT

Hi All

I have emailed one of my contacts within Sony to see if they can liase with the BBC.

Cheers

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Wed, 07 Dec 2016 19:11:03 GMT

Hi All

The BBC have now confirmed that they are investigating this issue:

http://iplayerhelp.external.bbc.co.uk/tv/sony-memory-limit

Cheers

Re: KDL-47W805A TV message of system memory limit.

Vanquish206 — Wed, 07 Dec 2016 21:06:16 GMT

Thanks so much Quinnicus for helping with this problem.

When I got in tonight, I turned everything off and then on again and as expected the same message was displayed.

Thank you for your response and for raising the query with Sony and the BBC.

Hopefully the issue will be resumed quickly.

Kind regards

Re: KDL-47W805A TV message of system memory limit.

neil6167 — Thu, 08 Dec 2016 10:06:08 GMT

I had this on both my KDL-46W905A and BDP-S790 yesterday, just checked and the Blu-Ray player accesses iPlayer content fine today, TV still fails with that message.

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Fri, 09 Dec 2016 16:27:20 GMT

Hello All

Unfortunately this issue remains unresolved at present time. Both Sony and the BBC are aware of this issue, which is still under investigation.

Thank you.

Re: KDL-47W805A TV message of system memory limit.

sajacks6274 — Mon, 12 Dec 2016 20:58:58 GMT

Mine is also 3 years old, but tonight back to working! Very odd

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Mon, 12 Dec 2016 23:47:35 GMT

Hi All

The BBC has posted this message this afternoon stated that the issue has been fixed:

Thank you.

Re: KDL-47W805A TV message of system memory limit.

BabsCobley — Tue, 13 Dec 2016 20:35:41 GMT

Many thanks for pushing that through. I can confirm that iPlayer works for me this morning.

Peter

[Edited for personal details -EdU]

Re: KDL-47W805A TV message of system memory limit.

Vanquish206 — Tue, 13 Dec 2016 18:15:41 GMT

Thanks for helping resolve this.

I tried iPlayer and yes it works now - normal service has been resumed !!

many thanks

Re: KDL-47W805A TV message of system memory limit.

Chillybons — Sat, 17 Dec 2016 09:34:06 GMT

This issue has not been fixed, I am still getting the problem, does anyone know who I should report this to?

Re: KDL-47W805A TV message of system memory limit.

monpay123 — Sat, 31 Dec 2016 02:28:29 GMT

Hello

I have the same issue with my SONY TV. The BBC iplayer keeps crashing displaying the message"'Internet download failed because content size exceeds system memory".

Currently BBC website is displaying the following message:

iPlayer Help
issue
Why am I getting the message 'Internet download failed ... exceeds system memory' on my Sony TV?
We're aware that some people are seeing the error message 'Internet download failed because content size exceeds system memory' on their Sony TV's.
***Updated Thursday 22 December***
We're investigating further reports of this issue and we'll update this FAQ when we have more information.

So the issue hasn't been resolved yet. I tried both resetting my TV to "Factory Settings" and also Refreshing the Network settings but to no avail. It is very frustrating.

Has anyone got any suggestions please short of buying another TV set other than SONY? Thank you.

Re: KDL-47W805A TV message of system memory limit.

Chillybons — Sat, 31 Dec 2016 08:29:05 GMT

I had a response from Sony yesterday who have said they are aware of the problem and are working with the BBC. They asked me to be patient and to keep checking the website!!!
I replied expressing my disappointment as this has been a problem for some time and asked them for more details on which website I should be checking, they have not replied yet.
For information we have a Samsung TV in another part of the house and it doesn't have this problem.

Trevor
Sent from my iPad

Trevor Jones
about.me/jonestd

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Sat, 31 Dec 2016 10:46:00 GMT

Hi All

Just to let you know of another thread - this thread is specifically related to 2013 TVs with that error message (which was fixed), but for 2011 TVs this problem isnt.

There is a dedicated thread for 2011 TVs

https://community.sony.co.uk/t5/other-tvs/bbc-iplayer-2011-tvs/m-p/2267771

@monpay123 - You havent mentioned your TV model, but if its a 2011 model, see above link.

Cheers

Re: KDL-47W805A TV message of system memory limit.

davemather1 — Wed, 04 Jan 2017 23:01:30 GMT

The fault cleared by the BBC on 12th December 2016 has apparently returned to prevent access. HELP!

Re: KDL-47W805A TV message of system memory limit.

Anonymous — Wed, 04 Jan 2017 23:06:25 GMT

Hi @davemather1

Is it the exact same problem and message? Also can you please reply back with the model number of the TV?

At current, the BBC has this message:

https://www.bbc.co.uk/iplayer/help/latest-news/sony-memory-limit

But its actually in reference to 2011 TVs (which is still not resolved) - although the BBC has not listed model numbers:

https://community.sony.co.uk/t5/other-tvs/bbc-iplayer-2011-tvs/m-p/2267771

Cheers

Re: KDL-47W805A TV message of system memory limit.

Vanquish206 — Thu, 05 Jan 2017 01:23:38 GMT

Hi @davemather1 @Anonymous

for info only:

Just checked my access and it is still ok. My fault has not returned.

kind regards

Re: KDL-47W805A TV message of system memory limit.

ellieforester — Fri, 13 Jan 2017 23:26:36 GMT

I am still getting this message even though it has supposedly been fixed. My TV is a few years old now, but other than this, works perfectly, so I don't particularly want to get a new one.

Any more ideas?