topic Re: 14 month old Sony Bravia 50" faulty!? - Please Help! in Other TVs

14 month old Sony Bravia 50" faulty!? - Please Help!

JayPDC — Mon, 16 Mar 2015 21:18:34 GMT

Just wondering if anyone here can help, particularly Sony?

We bought a 50" HD Sony Bravia Smart TV from our local Currys store in December 2013 as a Christmas gift for my parents. The TV was amazing and we chose it because it looks great, the thin design was cool and the picture quality was crisp and colourful...

However, we didn't take out the extended warranty with Currys (I don't believe in having to when buying something that's supposed to last) and was very shocked when the TV just developed a fault last week! The TV turns on and the menu still shows up, however the picture in the background and main TV picture is just vertical lines... there is also a a slight crackling/eclectrical sound coming from the back of it (is this dangerous?)...

Anyway, my brother was trying to handle the complaint with Sony and Currys but Sony have only offered 20% off the repair bill... a repair for a TV that's only 2 months out of its warranty!

Currys want £120 upfront for the TV to be looked at?

I'm just wondering if anyone else has experienced any such problems and/or might know what I should do from here? The TV cost us £750 new (£800 but there was an instore £50 off offer), and was in use from Christmas Day 2013.

Come on Sony or Currys... do the right thing here please! something at this price should not have just developed a fault like this?

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

alex30 — Tue, 17 Mar 2015 13:47:28 GMT

Hi,

If you are getting nowhere with the seller of the TV or the maker then the best option would be to contact Trading Standards (find them on the intrnet and phone them)

They will be well placed to tell you what rights you have under the Sale And Supply of Goods Act.. Your rights are laid down in law under that act.

Good luck.

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

garfield100 — Wed, 18 Mar 2015 10:04:46 GMT

fwiw, you may also wish to visit avforums.com and read/get advice re. Currys.

Sale of Goods act comes into play.

As you did not take out an extended warranty with Currys or Sony, I'm afraid it is not unusual to have to pay up front for an engineer's report. Some sellers will reimburse this cost if they accept liability.

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

JayPDC — Tue, 24 Mar 2015 10:35:35 GMT

Thanks!

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

JayPDC — Tue, 24 Mar 2015 10:37:08 GMT

Thanks, just an update... Curry's want £95 upfront to look at the TV and then fix it if possible, the £95 is refunded if they find the fault is with the TV and not caused by misuse of the TV... Nothing back from Sony yet (kinda suprised at their lack of customer service)!

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

Archaepon — Tue, 24 Mar 2015 11:33:20 GMT

As a few people have said is is The Sale of Goods Act that covers this. Look here:

http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt

Also there is a 'durability' clause under EU law; you do not expect to buy a new telly every year! Try your local Citizens Advice for further clarification on this.

Sadly you have to prove that the goods were not fit for purpose. Don't lose heart and argue your case as forcefully and calmly as possible. Good luck!

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

Archaepon — Tue, 24 Mar 2015 11:43:01 GMT

Just thought! If you used a credit card to buy this then the CC company may have some liability too:

http://www.adviceguide.org.uk/england/consumer_e/consumer_different_ways_of_buying_e/consumer_buying_goods_and_services_on_credit_or_by_debit_card_e/consumer_extra_protection_when_you_buy_on_credit_or_debit_card_e/extra_protection_when_you_buy_with_a_credit_card.htm

Try them if you did! Good luck.

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

matthew-stevenson1 — Mon, 04 Jul 2016 11:43:15 GMT

The same thing just happened to mine. I bought the TV in october 2014. Its been on the wall and hasn't moved since. Nothing happened physically to it the screen just randomly started going green and red as if burning a film reel as it was playing.

I am absolutley gutted. I too didn't bother with the additional cover as my last tv (LG) lasted me 7 years. So my theory was if I spend more on a TV (Nearly £1000 as you say) I would be getting something that would last me more than a little over a year.

Like you the response from Sony was a nice and simple F*!K off and speak to a service department for a repair. I have costed with them and they estimate around the £500 mark to have it repaired.

What a Joke!!!!

Anyway at least they replied I guess I should be grateful!!!

Regards,

Matt

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

Archaepon — Mon, 04 Jul 2016 17:14:36 GMT

Have a look at my previous posts re: durabilty and credit card purchases.

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

Anonymous — Mon, 04 Jul 2016 23:47:54 GMT

@matthew-stevenson1

Hi there

I have escalated your complaint back to Sony in the hopes they can assist further. As the previous poster says, you might want to find out under the Sales of Goods Act. There is a new Consumer Rights Act 2015, but this covers for purchases made on or after 1 October 2015.

Cheers

Re: 14 month old Sony Bravia 50" faulty!? - Please Help!

JayPDC — Tue, 05 Jul 2016 12:35:41 GMT

Hi there, sorry to hear that... I thought I had updated this post as I got my issue resolved with both Sony and Currys... I can't remember the amount but Sony gave us a fraction of the cost back and Currys gave us the majority back which ended up being enough for us to buy a new TV from Currys again, a bigger and more modern one at that too! I can't remember who, but either Sony or Currys came and collected our old TV as part of the deal so it turned out OK in the end.

it depends how you paid for this and who you bought your TV from? If you paid by some form of Credit Card or Finance then the company that gave you the credit should be able to help, especially if it's not fully paid off yet so get into them. If you paid in cash then you'll have to keep at Sony and your reseller, don't give up!

They may offer you something but if the reseller is unwilling to then you need to haggle and put more pressure on both parties, I think the reseller needs to help you out here too.