topic Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app in Other TVs

KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Mon, 10 Aug 2015 18:44:10 GMT

Hello - 1st post and hoping for some help. Had a problem with my TV, which resulted in a warranty replacement of the mainboard. Ever since, I've been unable to access the Amazon instant video app. Each time trying to sign in, I simply see the progress circle until it times out. Have tried to re-register, different account and all sorts to no avail. Anyone with any ideas?

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

ZombieFried777 — Mon, 10 Aug 2015 23:42:50 GMT

My tv did this yesterday on amazon app for the first time, I pressed and hold the power button on the remote to completely shut it down, turned it back on and it worked fine.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Tue, 18 Aug 2015 14:40:06 GMT

Sadly that didn't work at all. Going to have to ring support next time I'm home during their office hours to find out if they can guide me through a fix. Wish they had later working hours!

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Mon, 30 Nov 2015 19:06:54 GMT

So just to follow up on this, countles phonecalls to support, failed promised callbacks now going well over a month, I'm still no closer to a resolution and nobody returning calls, or even contacting me to say whats being done. Support hide behind an 'escalated department' that don't talk to customers, and don't seem to be accountable to anyone. Sony customer service has gone to hell, and it seems nobody is prepared to do anything about a problem caused by a warranty repair! Cheers Sony. Rapidly becoming one of the worst big ticket purchases I ever made.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

Anonymous — Mon, 30 Nov 2015 19:46:51 GMT

Hi there

Im not a Sony employee, but i have escalated your complaint to Sony. I know you have heard this before and i will admit that i have little control over this lack of feedback from Sony, but i can now find out if Sony has contacted you or not. I will continue to follow this up with Sony on your behalf.

Anyhow, please ensure you have the correct contact details in your account profile as they should be contacting you in the next few days.

Please update this thread onxe the do - as im also interested on the outcome.

Cheers

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Mon, 30 Nov 2015 19:49:17 GMT

Awesome Quinnicus, thanks for the help. I'll let you know as soon as anything happens.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

Anonymous — Mon, 30 Nov 2015 19:53:00 GMT

Cool

Also, if i hear anything, ill post back too.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Tue, 08 Dec 2015 14:38:23 GMT

Well nothing to report so far, but head office has responded to a letter of complaint, asking me to wait until Friday. I think I've managed to collect 3 different case references now! We'll see what happens.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

Anonymous — Wed, 16 Dec 2015 23:52:43 GMT

Hi there

Did you manage to get a satisfactory resolution to your problems by any chance?

Cheers

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Thu, 17 Dec 2015 14:19:57 GMT

Not yet resolved but I'm slightly hopeful now. Someone is supposed to be contacting me to arrange a repair apparently (though when that'll be goodness only knows). Fingers crossed.

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

damo_e — Fri, 12 Feb 2016 13:33:42 GMT

Just thought I'd update. Having reported the problem well before the warranty expired, and then having had the warranty extended by Sony for 3 monts to ensure it was still covered, I was told that the system could not book the repair that they'd authorised and I'd have to pay for it and then claim the money back - would have been more than I was prepared to pay out and judging by how long it took to get to this stage, no trust that I'd get my money back anytime soon. By this time all confidence in Sony had evaporated so I asked Amazon where I'd originally purchased it if they could do anything. No quibbles, no questions, full refund given. I've now purchased another TV. If anyone from Sony management reads these, take note - your support system is RUBBISH, and bravo Amazon!

Re: KDL-48W585B Problems after warranty repair with Amazon Instant Video app

Anonymous — Fri, 12 Feb 2016 18:36:42 GMT

Thanks for the update. Its a shame that Sony couldnt up their game on this. I can only shake my head. But at least you hace got a resolution via Amazon.

Thanks.