topic Re: Standalone update to VAIO care in PCs & Accessories

Standalone update to VAIO care

swiftie — Sat, 11 May 2013 20:40:44 GMT

I've had my first VAIO laptop for about one hour, and it is driving me nuts. I have dozens of questions, but this one seems to be crucial.

Every time I go into VAIO Care, it tells me that an update is available, and that I cannot proceed without doing the update. I try to update, and it tells me that the download failed. I was listening to music on the internet at the time, so probably not a network problem.

On a couple of occasions, the download starts. Then it stops. Then nothing more happens...

Is there some place I can go to download a complete replacement for VAIO Care, without using the VIAO s/w in the first place?

Re: Standalone update to VAIO care

rich912 — Sat, 11 May 2013 20:32:51 GMT

Hi Swifty,

You are not alone with this problem, nor is is a new issue. There is a very long thread started 30th December 2012.

https://www.sony-europe.com/discussions/thread/203600?start=0&tstart=0

Sony are aware of the problem but we have had no concrete solution from them as yet.

Your post has been brought to the attention of Support.

Rich