topic Re: Spiderman DVD in PCs & Accessories

Spiderman DVD

fraheato — Sun, 01 Jun 2008 04:34:36 GMT

Although not massively important in the scheme of things, when I purchased my Vaio around 2/3 months ago, I was promised a copy of this DVD upon registration. I have been checking Sony website and can't find where I could remind them about sending this DVD out.

Has anyone experienced similar problems and if so, did you eventually receive the DVD?

Thanks for any help

Re: Spiderman DVD

liva — Sun, 01 Jun 2008 05:32:06 GMT

same here. i think that there are no dvd for us, we can wait!!!!!!!!!! for nothing.

Re: Spiderman DVD

Thalamus. — Sun, 01 Jun 2008 11:37:17 GMT

Hi Blue10 & liva,

welcome to Club Vaio..

I believe it can take around 6 weeks for the Spiderman BD to arrive, if the disc has not been received after about 1.5 months then I suggest you contact Sony Vaio Support.

Use the following link: Sony Vaio Support

Re: Spiderman DVD

Abyss48 — Mon, 16 Jun 2008 10:37:48 GMT


I believe it can take around 6 weeks for the Spiderman BD to arrive,  if the disc has not been received after about 1.5 months then I suggest you contact Sony Vaio Support. 

Use the following link: Sony Vaio Support

Hm, since january.... about 4 times the suggested 1.5 month....
I'm back from my holidays since 2 weeks and I was there for about three weeks.
Before -> nothing.
Now -> nothing.
In Future -> nothing?
Poor Sony....

Re: Spiderman DVD

andmccou — Wed, 18 Jun 2008 04:25:34 GMT

I registered mine in March and thought I'd been waiting a long time!
Looks like I'll not be receiving my disc anytime soon then...!

Re: Spiderman DVD

Thalamus. — Thu, 19 Jun 2008 19:48:17 GMT

Hm, since january.... about 4 times the suggested 1.5 month....
I'm back from my holidays since 2 weeks and I was there for about three weeks.
Before -> nothing.
Now -> nothing.
In Future -> nothing?
Poor Sony....

Hi Abyss48 & andymccourt,

have you contacted Sony Vaio Support.?

Re: Spiderman DVD

Abyss48 — Mon, 23 Jun 2008 09:53:47 GMT


Hi Abyss48 & andymccourt,

have you contacted Sony Vaio Support.?

Description Warr. End Date Product
number erased VGN-AR51J G4 04-Jan-2010 VAIO

Please find below the case history. It is presented in a chronological order so that the updated information will always be shown at the bottom of the page.
To jump directly to the lastest update in your case,click here.

Notes 03-Apr-2008 Abyss (real name erased)

*** NOTES 03-Apr-2008 Action Type: Info
*** Performed by contact: Abyss (real name and phone number erased)
1. Installed service pack: Vista Home Premium
Still using service pack: yes
2. Boot language: German
3. Detailed problem description: I registered at 05 January 2008.
I should receive a BlueRay DVD "Spiderman" within 28 days.
How many "28-days" periods?
4. Checked for upgrades or patches: yes
5. Additional SW: n.a.
6. Additional HW: n.a.
7. Extra memory added: yes
8. Additional remarks: It occours because Sony didn't send the promised BD-DVD.

Notes 07-Apr-2008 Michelle

*** NOTES 07-Apr-2008 Action Type: Info
Dear Sir/Madam,

Thank you for contacting us.

Please update the case with your preferred address and we will look into this for you. We look forward to your response.

Regards,
Michelle
Sony VAIO-Link Team

Case Close 17-Apr-2008 sa

*** CASE CLOSE 17-Apr-2008

Is this answer enough?

Abyss

Re: Spiderman DVD

Nintensity — Mon, 23 Jun 2008 12:23:37 GMT

Hi Blue10 & liva,

welcome to Club Vaio..  

I believe it can take around 6 weeks for the Spiderman BD to arrive,  if the disc has not been received after about 1.5 months then I suggest you contact Sony Vaio Support. 

Use the following link: Sony Vaio Support

I had this same problem, I got my AR51M back in March i think it was and registered it for the free DVD straight away. After about 2 months i still had no sign of the DVD, so i contacted the vaio support and they got back to me pretty quickly saying that they are aware of the delay and that they are experiencing shortages etc. But then about a month later, i got the DVD! hooked it up to the HD Tv via HDMI cable for some tasty HD action mmm

So i suggest using that link to contact them. Its really for sofware/hardware problems but just find somewhere to put in the complaint and as long as you arent too arse-y about it, they will get back to you and you will find you get the DVD soon enough.

Re: Spiderman DVD

Thalamus. — Mon, 23 Jun 2008 18:54:21 GMT

Please update the case with your preferred address and we will look into this for you. We look forward to your response.

Hi Abyss48,

did you update your case with your address before the case was closed.??

Re: Spiderman DVD

Abyss48 — Wed, 25 Jun 2008 06:32:54 GMT

Hi Thalamus,

now the case is reopened and I gave my adress.
They answered me that they will resend (why RE-send ) the DVD but it may take about 4 weeks.
After 6 month i can truly wait another month :smileygrin:

Nevertheless many thanks for your help.

So long.

Abyss

Re: Spiderman DVD

Thalamus. — Wed, 25 Jun 2008 10:33:24 GMT

now the case is reopened and I gave my adress.
They answered me that they will resend (why RE-send   ) the DVD but it may take about 4 weeks.
After 6 month i can truly wait another month  :smileygrin: 

Nevertheless many thanks for your help.

You're welcome, could you let us know when Spiderman swings through your letterbox..

Re: Spiderman DVD

Abyss48 — Mon, 28 Jul 2008 17:49:12 GMT

You're welcome, could you let us know when Spiderman swings through your letterbox..

Hi Thalamus,

let us sing a well known song:

Oh Sony, oh Sony Sony blue - Oh Sony blue....

Sorry, I'm not sure that the name is correct.

Please look here: (I'm german)

Notes 25-Jun-2008 Christian

*** NOTES 25-Jun-2008 Action Type: Info
Guten Tag Herr abyss48,

vielen Dank für Ihre Rückmeldung.

Ich habe den Versand der BluRay Disc noch mal für Sie veranlasst.
Bedingt durch Lieferengpässe bei unseren Lieferanten kann sich die Auslieferung allerdings bis zu 4 Wochen hinziehen.

Die entstandenen Unannehmlichkeiten bitten wir zu entschuldigen.

I wrote the translation some messages above... please wait about 4 weeks.

Case Close 05-Jul-2008 sa

*** CASE CLOSE 05-Jul-2008

Reopen 28-Jul-2008 abyss48 (real name changed)

*** STATUS CHANGE 28-Jul-2008

Notes 28-Jul-2008 abyss48

*** NOTES 28-Jul-2008 Action Type: Info
Why is it closed again without sucsess?
I didn't closed it nor the BD-DVD has been arrived.

Oh Sony, Oh Sony Sony blue - oh Sony blue...

Re: Spiderman DVD

Thalamus. — Thu, 31 Jul 2008 18:31:20 GMT

Hi Abyss48,

I asked Sony again to investigate please let em know if you receive further communication from Sony or if the Spiderman BD arrives..

Re: Spiderman DVD

Thalamus. — Thu, 07 Aug 2008 16:28:08 GMT

Hi Abyss48,

I asked Sony again to investigate please let em know if you receive further communication from Sony or if the Spiderman BD arrives..

Hi Abyss48 any news...

Re: Spiderman DVD

Abyss48 — Tue, 12 Aug 2008 09:57:02 GMT


Hi Abyss48 any news...

Hi Thalamus,

yes, a lot of them:
there is a war in Georgia/Russia,
Germany won gold in Beiing,
VIA no longer produces motherboard chips,
Phillips send me two boxes and two bags of coffee after only 4 days

or do you mean from Sony?

No, allways the same.

Better to buy Coffemachines from Sony and Laptops from Phillips - there by Phillips the service is very much better. :smileygrin:

Greets

Abyss

Re: Spiderman DVD

Thalamus. — Tue, 12 Aug 2008 13:51:58 GMT

LOL thanks for the news update..

Re: Spiderman DVD

Abyss48 — Wed, 13 Aug 2008 05:56:18 GMT

Hi Thalamus,

incredible....
it arrived just in this moment. :smileygrin:
8 month.... absolutely fast!

Ok, now I'll close the case.
Once more, many thanks for your help.

Greetings

Abyss

Re: Spiderman DVD

Thalamus. — Wed, 13 Aug 2008 15:13:47 GMT

Woo Hooo.....

You're welcome and I'm glad you've finally got your Spiderman disk..