topic VPCZ21V9E dock issues in PCs & Accessories https://community.sony.gr/t5/pcs-accessories/vpcz21v9e-dock-issues/m-p/698920#M10610 <HTML><HEAD></HEAD><BODY><P _mce_style="" style=";">We purchased the laptop (may I note, for nearly £2000 so not cheap!) for our CEO last year. As with all laptops we purchase, we applied our corporate OS (MS Win 7 Enterprise 64-bit) and for many months had no problems. A couple after, an issue started to occur whereby the laptop would completely lock up and the only way out of it was to force a reboot with the power button.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">We realised it only happened while the docking station is connected.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Sony eventually advised me that it is a known issue and firmware would be rolled out but there has been no news and they have actually closed my case that was open with them.<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Clearly Sony aren't doing anything about this issue. It's been 7 months, hours of phone calls and complaint emails and still nothing. I even saw someone post this issue in Dec 2011 and they were still running the included OS and software.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Anyone got any ideas on another way to fix?<BR /></P></BODY></HTML> Mon, 15 Apr 2013 11:30:23 GMT tom_see 2013-04-15T11:30:23Z VPCZ21V9E dock issues https://community.sony.gr/t5/pcs-accessories/vpcz21v9e-dock-issues/m-p/698920#M10610 <HTML><HEAD></HEAD><BODY><P _mce_style="" style=";">We purchased the laptop (may I note, for nearly £2000 so not cheap!) for our CEO last year. As with all laptops we purchase, we applied our corporate OS (MS Win 7 Enterprise 64-bit) and for many months had no problems. A couple after, an issue started to occur whereby the laptop would completely lock up and the only way out of it was to force a reboot with the power button.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">We realised it only happened while the docking station is connected.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Sony eventually advised me that it is a known issue and firmware would be rolled out but there has been no news and they have actually closed my case that was open with them.<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Clearly Sony aren't doing anything about this issue. It's been 7 months, hours of phone calls and complaint emails and still nothing. I even saw someone post this issue in Dec 2011 and they were still running the included OS and software.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Anyone got any ideas on another way to fix?<BR /></P></BODY></HTML> Mon, 15 Apr 2013 11:30:23 GMT https://community.sony.gr/t5/pcs-accessories/vpcz21v9e-dock-issues/m-p/698920#M10610 tom_see 2013-04-15T11:30:23Z