topic Very poor after sales service in General chat https://community.sony.gr/t5/general-chat/very-poor-after-sales-service/m-p/327161#M418 <HTML><HEAD></HEAD><BODY><P>I purchased MHZ-T1 Personal 3D Viewer and got it in march , I had to send it in for repair as the rubber strap had broken . I got a text message from Sony on the 3rd May saying that the HMZ-T1 has been received for repair and estimate it return in 5 working days . on Monday 16th I phone up and learned that it would cost £106.15 as it was classed as Physical damage and not covered under the warreny&nbsp; , so i said that i did not want it to be repaired and was told that any other charges would be waved and it would be returned to me . Its now over a week later and there is no sign of it being returned , on the wedsite it just keeps saying Under Repair , Yesterday (Monday) i tried to get help to and find out what was happening so I phoned another number 0844 8466 555 and after a conversation and the details given they said they would find what was happening and would phone me back later in the day&nbsp; , well that call back never came . I have actually made other phone calls to the service centre that i have not mentioned here as they are just always polite and say they will push it along but nothing gets done .</P><P></P><P>Should anyone from Sony read this the registration code is 194041&nbsp; , Central service job number is 506757 </P><P></P><P>Just to add , This is great product for cinema like 3D , I think even better , but the down side is that it is very unconfortable for i found i was forever making ajustment to it , this being the reason the rubber strap broke , i have spoke to many other about the 3D viewer on a dedicated forum and the main issue has always been how unconfortable it is . Hopefully when you bring out a new model it will be of a better design for the purpose.</P></BODY></HTML> Tue, 22 May 2012 13:02:49 GMT budgie1645 2012-05-22T13:02:49Z Very poor after sales service https://community.sony.gr/t5/general-chat/very-poor-after-sales-service/m-p/327161#M418 <HTML><HEAD></HEAD><BODY><P>I purchased MHZ-T1 Personal 3D Viewer and got it in march , I had to send it in for repair as the rubber strap had broken . I got a text message from Sony on the 3rd May saying that the HMZ-T1 has been received for repair and estimate it return in 5 working days . on Monday 16th I phone up and learned that it would cost £106.15 as it was classed as Physical damage and not covered under the warreny&nbsp; , so i said that i did not want it to be repaired and was told that any other charges would be waved and it would be returned to me . Its now over a week later and there is no sign of it being returned , on the wedsite it just keeps saying Under Repair , Yesterday (Monday) i tried to get help to and find out what was happening so I phoned another number 0844 8466 555 and after a conversation and the details given they said they would find what was happening and would phone me back later in the day&nbsp; , well that call back never came . I have actually made other phone calls to the service centre that i have not mentioned here as they are just always polite and say they will push it along but nothing gets done .</P><P></P><P>Should anyone from Sony read this the registration code is 194041&nbsp; , Central service job number is 506757 </P><P></P><P>Just to add , This is great product for cinema like 3D , I think even better , but the down side is that it is very unconfortable for i found i was forever making ajustment to it , this being the reason the rubber strap broke , i have spoke to many other about the 3D viewer on a dedicated forum and the main issue has always been how unconfortable it is . Hopefully when you bring out a new model it will be of a better design for the purpose.</P></BODY></HTML> Tue, 22 May 2012 13:02:49 GMT https://community.sony.gr/t5/general-chat/very-poor-after-sales-service/m-p/327161#M418 budgie1645 2012-05-22T13:02:49Z Re: Very poor after sales service https://community.sony.gr/t5/general-chat/very-poor-after-sales-service/m-p/327162#M419 <HTML><HEAD></HEAD><BODY><P>My product was returned yesterday .</P><P>I have attached an elasticated strap to the device and this works fine , better than paying over £100 .</P><P>Clearly i feel no charge sould of been applied for the repair as i and many other feel that it is caused by poor design ..</P></BODY></HTML> Thu, 24 May 2012 08:24:15 GMT https://community.sony.gr/t5/general-chat/very-poor-after-sales-service/m-p/327162#M419 budgie1645 2012-05-24T08:24:15Z