topic Re: Account problems in General chat

Account problems

Dogstar — Sat, 13 Jan 2024 14:43:02 GMT

I am switching broadband providers and will lose access to the email address linked to my PSN account within 30 days.

I have been trying to update my PSN account with my gmail email address. However, I get a message telling me this gmail email address is linked to another Sony.com account. Unfortunately, I can no longer remember the password for this Sony account. I have requested a password reset. It then asks me a security question of my date of birth, which I cannot get past, as it states I have entered an incorrect date of birth.

I therefore am stuck - can you please assist?

Kind regards,

Ian.

Re: Account problems

Thalamus. — Mon, 15 Jan 2024 12:45:13 GMT

Hi Dogstar,

welcome to the Sony User Community..

The simplest option might be to create a new Gmail account for you PSN login..😉

Re: Account problems

Dogstar — Mon, 22 Jan 2024 06:44:28 GMT

Thanks for the suggestion.

The reason I haven't done this is I've been reducing the number of email addresses I have.

I contacted Playstation Support directly and they have been really helpful.

The unknown account is apparently a PSN account and is now frozen, pending deletion in 30 days. After this time I should be able to use the "locked" email again.

Re: Account problems

Thalamus. — Wed, 24 Jan 2024 00:14:27 GMT

Hi Dogstar,

glad to read that you have been able to contact PlayStation for help to resolve your problem, hopefully all goes well in 30 days..🤞