https://community.sony.gr/t5/z-series/d6503-video/m-p/3863841#M123166 <P>I have taken a number of video's over the last few years and transferred them to my Dell Latitude E5500 laptop (win7pro) to view. Around sept last year I found that i could no longer download video's to the laptop. Pictures transfer fine but video's always give the unknown error message. What am I doing wrong?</P> Sat, 02 Apr 2022 13:27:43 GMT Gunnado 2022-04-02T13:27:43Z https://community.sony.gr/t5/z-series/d6503-video/m-p/3863841#M123166 <P>I have taken a number of video's over the last few years and transferred them to my Dell Latitude E5500 laptop (win7pro) to view. Around sept last year I found that i could no longer download video's to the laptop. Pictures transfer fine but video's always give the unknown error message. What am I doing wrong?</P> Sat, 02 Apr 2022 13:27:43 GMT https://community.sony.gr/t5/z-series/d6503-video/m-p/3863841#M123166 Gunnado 2022-04-02T13:27:43Z https://community.sony.gr/t5/z-series/d6503-video/m-p/3863969#M123167 <P>Can you explain how you transferred these videos. Using Windows Explorer?</P> <P>&nbsp;</P> Sun, 03 Apr 2022 10:31:47 GMT https://community.sony.gr/t5/z-series/d6503-video/m-p/3863969#M123167 Strampke 2022-04-03T10:31:47Z https://community.sony.gr/t5/z-series/d6503-video/m-p/3863974#M123168 <P>Hi,</P><P>Yes, I used windows explorer. A couple of years ago it would do this automatically when I connected the phone but now it has to be by Explorer.</P><P>Graham</P> Sun, 03 Apr 2022 11:51:40 GMT https://community.sony.gr/t5/z-series/d6503-video/m-p/3863974#M123168 Gunnado 2022-04-03T11:51:40Z https://community.sony.gr/t5/z-series/d6503-video/m-p/3863977#M123169 <P>&nbsp;</P> <P>Check USB settings.</P> <P>Find connection preferences in settings and then USB connectivity.</P> Sun, 03 Apr 2022 20:32:24 GMT https://community.sony.gr/t5/z-series/d6503-video/m-p/3863977#M123169 Strampke 2022-04-03T20:32:24Z