topic Re: Xperia 5II GPS stopped working in 5 Series

Xperia 5II GPS stopped working

Pangolin — Wed, 29 Mar 2023 09:33:01 GMT

Sometime after 21 Feb my GPS has stopped being able to fix to satellites, which prevents various apps from working, like Waze. I have done all suggested steps of checking permissions, clearing caches and even carried out a full software reinstall but no good. I have run a whole range of GPS test and status apps - they all show it finds loads of satellites but still won't connect. It does find my actual location pretty accurately, presumably from cell/wifi data.

Everything was fine up until 21 Feb at least - does anyone know if there was an update after this that might have affected things? I am running Android 12 and everything is up to date. Any other ideas???

Re: Xperia 5II GPS stopped working

Piscie — Fri, 31 Mar 2023 15:37:13 GMT

Hello @pangolin, since you've done all the basic steps already, you can try a software repair via Xperia Companion.

Re: Xperia 5II GPS stopped working

Pangolin — Sat, 01 Apr 2023 12:15:46 GMT

Nope - as stated had already done that but tried again using manual re-install of apps so nothing else installed. Exactly same result. No GPS fix.

Re: Xperia 5II GPS stopped working

HannahEd01 — Tue, 04 Apr 2023 14:14:00 GMT

Hey Pangolin, I think you need to send it for repair, use the below details:

-UK: https://sony.sbe-ltd.co.uk/callcenter/booking

-IE: https://www.fonfix.com/

Re: Xperia 5II GPS stopped working

Pangolin — Wed, 05 Apr 2023 14:28:07 GMT

Yes, that is what I have already done, so I am keeping fingers crossed they find something. I was mainly checking to see if anyone else had a similar problem - as it seems not then it looks like it is this phone.

Re: Xperia 5II GPS stopped working

Anonymous — Wed, 05 Apr 2023 15:30:48 GMT

Hopefully everything will be resolved and it'll operate just fine once you receive it mate, cheers.