topic Re: Problem of equalizer setting in XZ Series

Problem of equalizer setting

Kobyeongjin — Thu, 16 Feb 2017 11:58:33 GMT

I found the problem of equlizer setting on the basic music app. (Android version 7.0.0) When hading over a song automatically, the free set equalizer doesn't be applied. I already tried to do many things to fix this problem such as reinstalling the app and intialization of the phone. However, it didin't work. Has anyone experience this problem like me?

Re: Problem of equalizer setting

Emir1 — Thu, 16 Feb 2017 12:41:12 GMT

Hi @Kobyeongjin, sorry to hear that.

Do I understand you correctly in that you mean that while playing a song in the Music app, and letting it fade in to a different track automatically that the Equalizer settings don't apply to the second track?

For example, you go to Settings > Sound > Audio settings > Sound effects > Equaliser and set it to for example 2,5k (+10),
Then you play a track and you hear the 2,5k range being set to +10, but as soon as it finishes and the next track in the list is played, you don't hear the 2,5k frequency being set to +10?

If so, then I can't replicate that. The Equaliser settings are constant throughout all the tracks playing in the Music app, I tried a few different Xperia XZ devices.

If I misunderstood you, please clarify what you mean and I'll do my best to reply!

Re: Problem of equalizer setting

Lord_viridis — Thu, 16 Feb 2017 13:19:10 GMT

My XZ has no issue with the equaliser in the music app.
3Rd party apps however need the developers to include support for the system music fx for it to work.

Re: Problem of equalizer setting

Kobyeongjin — Fri, 17 Feb 2017 10:09:56 GMT

Yes! You understand corretly.

If I use another setting like DSEE HX or ClearAudio+, it works. However, only the free set equalizer doesn't be applied.

And, please be informed that I mentioned "automatically". The free set equalizer is constantly applied if I play the second

soundtrack "manually".

Re: Problem of equalizer setting

Lord_viridis — Fri, 17 Feb 2017 10:12:42 GMT

Hi res to normal mp3
Hi res to hi res
Mp3 to mp3?

Re: Problem of equalizer setting

Emir1 — Fri, 17 Feb 2017 11:24:04 GMT

Thank you for clarifying! Could you also let me and viridis know what kind of file types it is that you're playing back that you experience this with? For example, do you play an MP3 which transitions in to a different MP3? Where are the files stored, internally or on an SD card?

Re: Problem of equalizer setting

Kobyeongjin — Sat, 18 Feb 2017 00:18:24 GMT

Sure. It was FLAC to FLAC and stored in SD card. But, please be advised that I experienced the same situation when the soundtrack was stored internally.

Re: Problem of equalizer setting

Emir1 — Mon, 20 Feb 2017 12:12:15 GMT

I tried playing a FLAC file and letting it automatically shuffle to a different FLAC, but the equalizer kept its settings on both the Internal- and SD card storage.

Have you tried to see if you experience the same behaviour using two MP3 files, both on the SD card as well as internally?

Re: Problem of equalizer setting

Kobyeongjin — Sun, 26 Feb 2017 14:05:50 GMT

I'vd been to Sony service center in Korea, but they said that they also had no idea about solution of this problem. To figure out cause of the problem, I've tried to do the same thing on MP3 files and the other FLAC files, found that MP3 and FLAC that HR is refleced on the basic music app have no problem. It means that the problem appears when playing FLAC files which bits are lower than 24 bits. I hope that this information would be useful for you.

Best regards,

Re: Problem of equalizer setting

Emir1 — Wed, 01 Mar 2017 13:16:02 GMT

Was the service center able to replicate it? I would like to forward this internally for investigation, could you therefore provide me with some information in a PM?

The information I'd like is the following:
Device model:
IMEI (Settings > About phone > Status > IMEI information):
Software version (Settings > About phone > Version):
Music app version (Settings > Apps > Music):
How to replicate what you're experiencing:

Let me know the details above in PM and I'll forward it for investigation!

Re: Problem of equalizer setting

Kobyeongjin — Sat, 04 Mar 2017 13:57:21 GMT

Thank you!

The requested information as below.

IMEI :

Software version : 7.0

Music app version : 9.3.5.A.0.0

Just be informed that the version of all things is the latest version.

I have experienced the problem of equalizer setting which is that the equalizer setting doesn't apply when a sound track is finished and play another sound track automatically.

This problem only happen when playing FLAC files.(bits are lower than 24 bits)

Please let me know what to do to fix this problem as soon as possible.

Re: Problem of equalizer setting

Emir1 — Mon, 06 Mar 2017 14:18:12 GMT

That looks great, but could you let me know this information in PM with the addition of the software version and IMEI? You mentioned the Android version, but the actual software can be found further down. To send me a PM, find your way to my profile and press "Send message".

Thank you for the assistance!