topic Re: Encrypted SD card recovery in XA Series

Encrypted SD card recovery

Hkm92 — Mon, 30 Jan 2017 18:02:38 GMT

So I did a factory reset on my phone today just after doing a backup to my SD card. After the reset the SD card backup doesn't show (which I assume is to do with the encryption) and all the data on the sd card is unreadable.

I tried re-enabling the encryption with the same unlock pattern but the files are still unreadable (however the file names are all eeadable).

Is there a way of recovering the encrypted files? I did notice an option in backup that allows you to put in a pin for your sd card but as I use I pattern I don't know what it is looking for.

Re: Encrypted SD card recovery

CameronT — Tue, 31 Jan 2017 00:19:41 GMT

Hi @Hkm92,

I am sorry to hear about this.

I have had a look into this for you and I am afraid I am not aware of any way to remove the encryption from your SD card.

Re: Encrypted SD card recovery

Hkm92 — Tue, 31 Jan 2017 08:13:05 GMT

Does the encryption key not get backed up with an online backup? I did restore it from a much older backup and still can't view anything

Re: Encrypted SD card recovery

1adrian1 — Wed, 08 Feb 2017 00:05:07 GMT

It clearly tells you that all the encrypted data in the sdcard will be unreadable after a factory reset /software repair.