topic Re: Phone automatically reboots in M Series

Phone automatically reboots

Jeroen1 — Sun, 02 Feb 2014 12:17:11 GMT

Since a few days I have the Sony Xperia M dual and from the beginning it reboots when I have it in my pocket. It's almost if the back case loses the connection (I am not sure if this actually will reboot the phone) to the front part of the phone (there are two connection points in the back of the case)

I have updated to the latest firmware and have uninstalled all apps, but the problem persists.

Anyone else have experienced something like this?

Thanks in advance.

Jeroen

Re: Phone automatically reboots

Jeroen1 — Sun, 02 Feb 2014 12:20:37 GMT

Update:

It actually say: "SIM card removed, rebooting..." - I have taken both SIM cards out and put them back in and it seems to be fine... really strange behavior.

Re: Phone automatically reboots

Jeroen1 — Sun, 02 Feb 2014 16:14:52 GMT

Sorry guys, I thought it was fixed but it rebooted several times when I was out this afternoon. Any help is appriciated!

Re: Phone automatically reboots

Uliwooly — Sun, 02 Feb 2014 18:19:28 GMT

It seems that your issues is a faulty SIM card, get a brand new SIM card

Re: Phone automatically reboots

Jeroen1 — Mon, 03 Feb 2014 18:50:16 GMT

So I've been doing some checking myself. As suggested by uliwooly, I've added different SIM cards in the device and it still ha issues.

As it turns out, the SIM card socket was too wide. I pushed both sockets down with my nail, re-insert the SIM card and the phone seems to work properly.

I hope this helps someone!

I do think it's a design flaw but I did not want to risk the chance of sending it back and get a new one with the same problem.

All good now!

Cheers,

Jeroen

Re: Phone automatically reboots

rb-n-ma — Wed, 10 Sep 2014 02:01:42 GMT

I too have the same issue. This seems to be similar to what happened on my Xperia Tipo Dual and E Dual.

I believe Sony has a bug in the Dual sim phones and so far they refuse to acknowledge. I have sent my phone in and they say it's fine. But, it isn't.

Good luck..