topic Re: storage space issues in M Series

storage space issues

MiK246011 — Tue, 25 Nov 2014 17:25:22 GMT

So as the images show, There is a mathematical problem on the first picture: If you add up all the things that take up space on the phone you don't get anywhere near the alleged 5 GB of storage (do the math, it only takes up less than 2,4 GB). The second problem is (second picture), even when there is 495 MB of free space, The phone doesn't aknowlage any of it, it for some reason it "thinks" it's full. Why is that and what can I do about it?

Re: storage space issues

Uliwooly — Tue, 25 Nov 2014 17:35:07 GMT

I can't see the pictures until they are approved by a moderator but what if you try something basic, restart your phone ?

Re: storage space issues

MiK246011 — Tue, 25 Nov 2014 18:21:23 GMT

Oh, I didn't know that, hopefuly it won't take too long. Anyway the first picture is from settings and then storage and then device memory. And then you see "Total space" and 5.00GB right underneath. Lower you see "Available" (495MB) then "Apps" (1,47GB) and so on. If you add up all of the things that take up space it comes in less than 2.4GB.

On the second picture I wanted to show that even when there is suficient space on the device (495MB), It won't download apps. A pop up shows up, saying "Error while downloading ... there is insufficient space on the divice".

I did restart it, and it didn't change anything, I didn't try to repair it though, since PCC doesn't work on my computer.

Re: storage space issues

Uliwooly — Tue, 25 Nov 2014 18:23:24 GMT

Try this

settings > apps > all >play store > clear data > restart your phone check again

Re: storage space issues

MiK246011 — Tue, 25 Nov 2014 18:24:22 GMT

Oh, and if I plug it in a computer, It tells me the device has 255MB free of 4,94

Re: storage space issues

Uliwooly — Tue, 25 Nov 2014 18:31:57 GMT

that's quite odd, what if you boot on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: storage space issues

MiK246011 — Tue, 25 Nov 2014 18:32:12 GMT

So I did what you said and now it wants to update most apps, but the same error message pops up, saying there's insufficient space on the divice, for every app, so It won't even update the simplest of apps, such as File Commander, Google play Music or Maps

Re: storage space issues

MiK246011 — Tue, 25 Nov 2014 18:49:22 GMT

So I tried safe mode, and the same problem persists, I tried updating Maps (they take only about 13MB) and the same Error message pops up

Re: storage space issues

Uliwooly — Tue, 25 Nov 2014 19:39:50 GMT

You might want to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: storage space issues

keitht — Wed, 26 Nov 2014 22:29:02 GMT

The displayed list doesn't include the operating system itself. Also capacity claims exclude the other 'overheads' required for formatting. You should generally expect a 'loss' of anything between 10 & 15% simply for that.

Re: storage space issues

MiK246011 — Thu, 27 Nov 2014 18:18:34 GMT

Originally, excluding the OS and everything, the M2 has actually 8gb of storage. OS and the lot takes up 3gb, so you should be left with somewere around 5gb, maybe 4,5gb if you're unlucky, but my m2 has less than 2,5gb of free space, and that's not 10 or 15% thats full on 50, which is absurd

Re: storage space issues

MiK246011 — Thu, 27 Nov 2014 18:23:08 GMT

For some reason the PC companion doesn't work on my computer, but I'm glad to report, that the issue of "Error messages" is no more (and I have no idea why). There is still however the problem of free space, or the lack of it. And why does it "lie" on those pictures, in the settings.

storage space error

MiK246011 — Mon, 15 Dec 2014 12:47:49 GMT

s shown in the pictures (if not, wait until they get approved), there is a seriously annoying bug concerning storage space. The phone won't download anything from the play store, not even the simplest app updates, and I have plenty of free space. The problem keeps coming and going randomly, sometimes it works and sometimes it just doesn't, Safe mode doesn't help, so it's the phones fault, tried also repairing it, but PCC gets stuck somewhere in the middle (left it over night, didn't move at all), tried it multiple times, and gave up eventually. Any suggestions other than safe mode and repair??

Re: storage space error

Thommo — Mon, 15 Dec 2014 12:56:38 GMT

Try Settings then Apps and swipe to All then locate and open Play store and tap on Force stop then Clear cache and Clear data then reboot and test

Re: storage space issues

MiK246011 — Sat, 24 Jan 2015 10:38:21 GMT

I found the problem after I installed DiskUsage app, and as it turned out, old games and apps I downloaded long ago and deleted soon afterwards, have kept large amounts of cashe or whatever on the phones memory, some over 600mb, and there were about 4 such large ones and a lot more smaller ones. And all of that was compleatly hidden from the phone and I didn't even know what was taking all the space.

About the other problem of not being able to download apps, I don't know if it still exists, but so far so good