topic Re: not able to scroll on touch screen.touch screen malfunctioning.. in C Series

not able to scroll on touch screen.touch screen malfunctioning..

spnkmr — Fri, 25 Apr 2014 06:27:48 GMT

hi everyone

since yesterday am not able to scroll on touchscreen.am not able to go up and down , left and right.also only one screen is working.i can only select the options on one screen.it takes 3 or 4 times to select any option.strange yellow boxes are appearing in any option i select.i cannot go for long press on any option.it is hanging.can anyone help plz......also does updating the software wd help or not ????.

Re: not able to scroll on touch screen.touch screen malfunctioning..

_alexdon_ — Fri, 25 Apr 2014 08:56:37 GMT

Are you sure you haven't enabled talkback?

Re: not able to scroll on touch screen.touch screen malfunctioning..

Hampus — Fri, 25 Apr 2014 08:57:13 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like you have the TalkBack function activated. This can be turned off via Settings > Accessibility > TalkBack > Turn it off.

To be able to scroll in the menus, you need to use finger. And to enter a menu/program you need to tap once to mark, then double tap to enter the marked choice.

Re: not able to scroll on touch screen.touch screen malfunctioning..

spnkmr — Fri, 25 Apr 2014 10:38:12 GMT

yes i have activated talkback option by mistake.....but i am nt able to reach accesibility option since i cant scroll down in settings menu....

Re: not able to scroll on touch screen.touch screen malfunctioning..

Hampus — Fri, 25 Apr 2014 10:48:33 GMT

You need to use two fingers to scroll in the menus as I described in my post above.

Re: not able to scroll on touch screen.touch screen malfunctioning..

spnkmr — Fri, 25 Apr 2014 10:57:03 GMT

thanx alot hampus.....i got it right....mobile is working fine now.....again thanx alot.....

Re: not able to scroll on touch screen.touch screen malfunctioning..

Hampus — Fri, 25 Apr 2014 11:00:23 GMT

Nice to hear, anytime! :smileysmileythumbsup:

Re: not able to scroll on touch screen.touch screen malfunctioning..

1lds — Wed, 21 Jan 2015 16:12:43 GMT

HI,

MY NAME LEENA SHAH,

I HAVE PROBLEMS WITH MY TOUCH SCREEN NOT ABLE TO SCROLL OR USE PHONE . HOW CAN I RESTART MY PHONE

Re: not able to scroll on touch screen.touch screen malfunctioning..

Hampus — Thu, 22 Jan 2015 07:17:35 GMT

Hi and welcome to the community 1lds! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you checked my solution above so your problem is not related to TalkBack? If it still doesn't work, I suggest that you perform a software repair via PC Companion:
http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.