topic Left side of touchscreen not working??? in C Series

Left side of touchscreen not working???

Fatihtos61 — Sat, 06 May 2017 05:49:54 GMT

a or q of keyboard dont work. Diagnostics says problem all over the left side of my c5 ultra!! Please help or ideas??? Thx

Re: Left side of touchscreen not working???

YoGem — Sat, 06 May 2017 15:49:00 GMT

@Fatihtos61 sounds to me hardware issue, you may want to contact your Local support

Re: Left side of touchscreen not working???

Emil — Mon, 08 May 2017 10:37:43 GMT

Hi @Fatihtos61,

Welcome to the community.

I'm sorry to hear this. As @YoGem suggested this does sound to be related to your devices hardware. You can check if it is hardware related if you perform a software repair using Xperia Companion.

If you are still experiencing the same behavior after that, I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair. Your local support team can also assist you with questions you may have regarding service routines in your country,

Let me know how it goes!