topic Re: Where is new firmware for A95L?? in Android TV

Where is new firmware for A95L??

scyoung25 — Thu, 28 Nov 2024 14:37:01 GMT

Hello,

Could Sony Europe please release firmware v112.627.030.1 for the A95L? This firmware provides much needed fixes for problems the set has had since launch 14 months ago (poor Dolby Vision Gradation in dark scenes, eARC sound dropouts, posterisation in some streaming content) as well as promised features such as Voice Zoom 3 and Prime Calibrated Mode.

This has been available in the rest of the world for 3 weeks now and it’s unacceptable that European owners of the A95L are still forced to wait for these much needed fixes and feature updates.

Come on Sony Europe!

Re: Where is new firmware for A95L??

Snowfire — Thu, 28 Nov 2024 16:45:18 GMT

Just install the Bravia 9 firmware. Works with the A95L with no issues. It's almost like Sony Europe have forgotten to update it. 😂

Re: Where is new firmware for A95L??

scyoung25 — Fri, 29 Nov 2024 17:05:18 GMT

Yes, I have it on a USB but I’m pretty risk averse when it comes to things like this. Users on AVS have verified that the US A95L update file is identical to the B9 one. I’ll give them another couple of weeks and if nothing is forthcoming, I’ll install the B9 firmware.

There’s a hidden page on the Sony UK website with the v112.627.030.1 update available for the A95L and it appears to be the same file as the UK B9 update. However, the release notes have not been tailored for the A95L and it only mentions the the B7/8/9 as compatible sets.

Perhaps you are right and they’ve simply forgot to release it for the A95L lol.

Re: Where is new firmware for A95L??

Snowfire — Sun, 01 Dec 2024 13:20:25 GMT

I've been running it for a week as have others with no issues. Does a check to make sure it's compatible anyway and if you dive into the files themselves you can see everything matches up as it should. Confirmed it's fixed and implemented what they've stated. I personally think they've just forgotten to roll it out in Europe. 😂

Re: Where is new firmware for A95L??

TheRealOG — Wed, 11 Dec 2024 10:40:20 GMT

@scyoung25

For the Dolby vision issue, check the HDR settings: https://helpguide.sony.net/tv/kaep2/v1/en/08-02_30.html?hl=hdr

Also, the same with the eARC sound issue: https://helpguide.sony.net/tv/kaep2/v1/en/08-05_11.html?hl=earc

And I'm not really sure what do mean by (posterisation in some streaming content)?!

Re: Where is new firmware for A95L??

scyoung25 — Thu, 12 Dec 2024 14:57:35 GMT

Hello,

Thanks for the reply however I have already followed the given steps the try resolving the Dolby Vision issue and they do not work. The problem is due to faults in Sony’s Dolby Vision implementation which have been largely resolved with the new firmware the rest of the world has received but Europe is being denied.

Following the steps you provide to resolve the eARC issue would result in losing ability to pass through the Spatial Audio formats like Dolby Atmos to audio devices and I don’t see why I should cripple the performance of my system when there is a firmware solution that has already been released in the rest of the world.

As for posterisation you can see it in the following examples:

Ahsoka on Disney+: Episode 1 from 08m45s to about 11m00s where you can see horrible magenta tinting and banding. This is fixed with firmware 112.627.030.1

Silo on Apple TV streaming app: Multiple episodes show banding and magenta blotches in low light scenes in Dolby Vision . Once again, fixed with the new firmware.
Hunt for Red October: On Apple TV app (but also on 4K Blu-ray) horrible banding in underwater scene at about 09m00s when in Dolby vision but not in HDR10 mode.
Bad Sisters on the Apple TV streaming app: Season 1, episode 5 horrible colour banding in Dolby Vision at about 41m00s which is fixed with the new firmware.

There are many more examples I could give but I’m sure you get the idea.

So, in summary, most of the rest of the world are on version 112.627.030.1 for their A95Ls which fixes the majority of outstanding issues this TV has, whereas European owners are languishing on version 112.607.020.1 and are suffering an inferior user experience as a result.

Seeing as I have the attention of someone from Sony posting on these boards, is there any chance you could pass this up the chain of command and find out when we can expect to receive these important fixes to our sets. Or has Sony Europe simply forgotten to release this update to European A95Ls?!

Re: Where is new firmware for A95L??

Snowfire — Thu, 12 Dec 2024 15:13:11 GMT

Sony promised the 2024 features would be out for the A95L in 2024. However, while the rest of the world has received them in the new update, Europe still has not had it pushed out. Can you confirm the reason why, as Sony is about to break their promise!

Re: Where is new firmware for A95L??

scyoung25 — Mon, 16 Dec 2024 18:17:37 GMT

Bravia9 has had yet another firmware update today and still nothing for A95L in Europe since September. This is ridiculous Sony.

Re: Where is new firmware for A95L??

ntaylo — Mon, 16 Dec 2024 20:22:52 GMT

I agree it's very frustrating and feels like the A95L customer community has been left behind when it comes to updates. The A80L range of OLEDs got an update on 04/12/2024. I'm hoping that the A95L update - when it comes - might bring UHD/HDR support on NOW tv but perhaps that's too much to expect.

Re: Where is new firmware for A95L??

Snowfire — Tue, 17 Dec 2024 08:35:38 GMT

Well everywhere else has also had V112.628.050.1 released for the A95L and Europe still hasn't even seen the previous update. That's really bad now when everyone else is two revisions ahead.

Would be nice if a Sony rep could actually respond or have you already put your feet up for the holidays.

Re: Where is new firmware for A95L??

LightFoot — Tue, 17 Dec 2024 10:22:40 GMT

@Snowfire wrote:
Would be nice if a Sony rep could actually respond.

Hi @Snowfire Just in case you are not aware, this is a public community forum and not Sony customer services. If you are looking for a response from Sony, I would try Sony Support.

Re: Where is new firmware for A95L??

Snowfire — Tue, 17 Dec 2024 10:56:32 GMT

I and others already have and we've had zero response. Sony support is absolutely useless at most things that I pray I never have to deal with them.

Re: Where is new firmware for A95L??

scyoung25 — Tue, 17 Dec 2024 19:01:17 GMT

I’ve sent the following to the Sony Support contact given above:

I would like to know why this set has not received a firmware update since September in Europe while North America and the rest of the world have received 2 since then, which have included important fixes for Dolby Vision and eARC audio drop-outs. We are now sitting 2 updates behind on 112.607.020.1 compared to North America on 112.628.050.1 and are suffering an inferior user experience as a result.

I am very disappointed that Sony Europe appear to be treating owners of this set as second class citizens and would hope and expect that they remedy this by releasing these firmware updates to European A95L owners, allowing us to have the same user experience as owners in the rest of the world.

As a long term supporter of Sony products, I find that I cannot recommend this TV to friends and family as long as Sony Europe give the appearance of having dropped all support for it.

Let’s see what, if anything, comes of it…

Re: Where is new firmware for A95L??

scyoung25 — Fri, 27 Dec 2024 01:52:12 GMT

Yep, no way we’re getting updates in 2024 now. Sony clearly treating European A95L customers as second class citizens.

Re: Where is new firmware for A95L??

MaggieGreene — Fri, 03 Jan 2025 15:15:32 GMT

@scyoung25 Sony usually releases the software updates around the summertime.

Re: Where is new firmware for A95L??

Jonnie1266 — Sat, 04 Jan 2025 20:04:27 GMT

@MaggieGreene

Hi, with respect did you read the full thread?

The point is that Sony promised this particular update for the A95L around summer time 2024. It is all over the internet in professional reviews for information and for perspective buyers. Indeed Sony have updated in other regions around the world except the UK.
I hope your statement does not mean that we in the UK must wait until around summertime 2025 😳

Kind Regards

Re: Where is new firmware for A95L??

JAC_ZAR — Sun, 05 Jan 2025 17:26:12 GMT

all European countries have not received this update

Re: Where is new firmware for A95L??

MaggieGreene — Wed, 08 Jan 2025 17:53:41 GMT

@Jonnie1266 I can't confirm that, but from what I noticed that the software updates are usually released around the summertime. However, I believe that releasing software updates is related to the region.

Re: Where is new firmware for A95L??

JAC_ZAR — Wed, 08 Jan 2025 19:30:55 GMT

The last bravia 9 software update was released in Europe in December 2024

Re: Where is new firmware for A95L??

daveyh64 — Thu, 09 Jan 2025 06:46:33 GMT

I think Maggie you need to be made aware that Sony released software updates for several models of TVs over the August/ September period 2024. These updates were found to be faulty causing some functions of the TVs to stop working.

After Sony had been informed of these "bugs" they posted an article addressing the situation and promised to update the software as soon as possible. Three months later in December 2024 they released these updates for all models of affected TVs except the 2023 A95L models,

The original poster in this thread has also made it clear that other Sony regions like America and Canada, Asia have had an update to cure the problems introduced in the previous update and quite sometime before December 2024.

So the basic question is why is Sony UK/ Europe not released an update for the 2023 A95L model.

You can click on the link below to see the status of the December 2024 update roll out if you scroll down to the table you will clearly see that the 2023 A95L series is 'To Be Announced'.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/xr-42a90k/articles/00347678

The question is as other regions have already had the update earlier than Dec 2024 has Sony UK/ Europe forgotten to post the new update.

Or is there some problem with the UK/ European spec A95L TVs that it is taking Sonys software engineers so long to provide the new update.