topic Re: BBC message Good news you do not need to do anything message in Android TV

BBC message Good news you do not need to do anything message

Steve5624 — Tue, 29 Nov 2022 00:30:23 GMT

I cannot get rid of this message every time I change the channel how do I get this message deleted ?

Re: BBC message Good news you do not need to do anything message

LightFoot — Tue, 29 Nov 2022 09:03:37 GMT

Hi @Steve5624 If you haven't already tried it, perform a soft reset. Hold down the remote power button until you see Restart on the screen. What is the full model number of your TV? It will start with KD or XR.

Re: BBC message Good news you do not need to do anything message

Steve5624 — Wed, 30 Nov 2022 09:27:58 GMT

Hi my TV model number is KD43-X85J . I have tried the reset option via the remote control I cannot get rid this message . I have tried disabling the info banner which doesn't work either . I have tried to delete the channel 799 ( I am on free-sat via a sky dish). I cannot delete the channel I also cannot edit or move the channels nothing happens . It is impossible to select a channel without this BBC message popping up every time .

Re: BBC message Good news you do not need to do anything message

LightFoot — Wed, 30 Nov 2022 11:12:03 GMT

Hi @Steve5624

Unless you are willing to do a Factory Reset, I would contact Sony. Sony Support Consumer Electronics

If you believe that it is connected to the BBC iPlayer, then you could try clearing the data and cache etc. of the BBC iPlayer and/or Sony Select App.

Re: BBC message Good news you do not need to do anything message

graygerman — Wed, 30 Nov 2022 11:46:35 GMT

I have the same message, its so fast you dont get to read it all, however it does say something about channel 799 for information, its only started the last few days.

Mine is also freesat though a sky dish, i kind of ignored it because when it comes to freesat they are constantly messing about changing channels around etc etc, been happening for years with them. ive done a reset, no change, i did have all my channels in an order i liked with E4 at channel 110, i have also noticed when this happened that E4 has now being moved on my tv to channel 000. Its annoying but what can you do, im gonna guess when theyve eventually finished messing about the message will dissapear.

Re: BBC message Good news you do not need to do anything message

HannahEd01 — Wed, 30 Nov 2022 16:11:33 GMT

Hey Steve5624 & graygerman, I believe it's related to the broadcaster, have you tried contacting them? Also, try tuning without, then with the aerial to refresh the tuner and update the frequencies.

Re: BBC message Good news you do not need to do anything message

graygerman — Thu, 01 Dec 2022 11:14:11 GMT

Thanks, no need, as stated earlier its nothing more than channel alterations to freesat and sky, @Steve5624 From Mid january 23 until end of march the BBC are shutting down ALL BBC Sd channels, followed by rolling out new updated full HD channels, so i expect the message to prob be there for a while as yet and probably quite a few alterations to current channel numbers, Nothing new with this lot lmao, just means by march i shall be once again having to re-order my channels in a way that i like them.

Re: BBC message Good news you do not need to do anything message

weirdy — Mon, 09 Jan 2023 21:24:32 GMT

Thank god I've found somewhere to work this out. Too many times I get this when choosing a channel on Freesat and it resets to page 799. I have to scroll back up the channels every time and I'm so bored of it. (2 months ?)

I've factory reset and re-tuned Freesat and no change.......

Can anyone help ?

Re: BBC message Good news you do not need to do anything message

Piscie — Tue, 10 Jan 2023 16:18:23 GMT

Hey @weirdy, so what is your TV model and software version? Also do you have an aerial connected to your TV?

Re: BBC message Good news you do not need to do anything message

weirdy — Tue, 10 Jan 2023 17:59:25 GMT

Hello

It's a KD 55XH9505

Firmware 650761

Communal Sky (not Q) dish

Re: BBC message Good news you do not need to do anything message

graygerman — Tue, 10 Jan 2023 18:13:43 GMT

This was already answered above if you want to read the whole post, a lot of us have this message because the BBC are in the process of pulling all sd channels and replacing them with HD ones. Ch 799 is completely irrelevant, mine displays the same message as you, but it never skips to ch 799 and yours certainly shouldnt be either.

I think the work is due to be completed by March so im afraid its nothing to do with Sony or the tv, re-tuning wont alter anything, the message will remain until the work is complete, You could however connect an aerial not dish and retune it to Freeview, whether the message is also on there i dont know, i dont think it is, but for now we are stuck with it. Freesat often swap channels about and change things around, happens a lot, so with the BBC in their infinite wisdom deciding to go all High Def we are stuck with this nonsense, im sure its in response to ITVX.

As for Sony updates, latest one sucks, nothing but trouble, ive only had my tv 6 weeks, in that time its boot-looped twice and totally lost all its channels on another occasion, kinda sucks, hope their next update resolves all these issues coz so far im not impressed after spending a grand on this thing.

Re: BBC message Good news you do not need to do anything message

weirdy — Tue, 10 Jan 2023 18:29:17 GMT

Thank you for trying to help me.

The crappy bit about reading the posts was unnecessary though....

My issue was the constant change of channel to 799 and having to start again which you say I've missed and if so, I'm sorry.

As I know, helping others in different forums is needed and I enjoy it so.......

Re: BBC message Good news you do not need to do anything message

graygerman — Wed, 11 Jan 2023 10:18:57 GMT

The reason i state about reading all the posts is simple, there mayve been a nugget of info mixed in there that might help, however your post did state that this was one linked issue, and as answered, the channel automatically switching to 799 is nothing to do with the BBC pulling channels and making changes, but the rest of it is simple, switch to freeview until all the issues are resolved, have you contacted SONY??, perhaps your tv has a fault, mines tuned to freesat and never changes to 799 on its own, but then ive altered my channel layout anyway, perhaps that would be worth a try. Downloading Sonys channel editor for the pc, i exported my channel list to usb, then altered the layout to my preference putting all had channels first and moving all the BBC sd rubbish to the back of the list, Saved it, put it bk on USB and reimported it overwriting the current laid out channel list.

Worth pointing out that USB also works as a emergency recovery tool, if, which has happened once, i wake up and all my channels were somehow gone, meaning id have to retune the whole thing again, No Need, just slap the usb back in the port, reimport the channels again and boom, the channels are back and all in the layout i like.

Im thinking it may possibly remove the switch to 799 doing this, whatever was on 799 i deleted, my list only has 180 channels, the rest were deleted.

Re: BBC message Good news you do not need to do anything message

weirdy — Wed, 11 Jan 2023 18:54:41 GMT

Update from me as I tried deleting ch799 in the Freesat channel settings and it said it worked.

Selected random channels since and still getting sent to that page.

I haven't contacted Sony as I thought I'd check the brains of likeminded people first, unless the customer support is that good.......

Haven't used them before ?

Re: BBC message Good news you do not need to do anything message

HannahEd01 — Thu, 12 Jan 2023 17:01:37 GMT

Hi weirdy, I've been reading about this issue all over the different forums, it doesn't seem to affect "only Sony TVs". If you want, you can contact Sony support here: https://bit.ly/3XnEWEL

Re: BBC message Good news you do not need to do anything message

weirdy — Thu, 12 Jan 2023 20:24:58 GMT

Thank you so much.

It's just so annoying during everyday use.

Re: BBC message Good news you do not need to do anything message

Piscie — Mon, 16 Jan 2023 16:59:23 GMT

Hey @weirdy, maybe the Sony reps can investigate the matter for you, but it seems to be affecting all TV brands though

Re: BBC message Good news you do not need to do anything message

weirdy — Wed, 18 Jan 2023 16:56:06 GMT

Hello,

I tried to raise request code via the help system but one of my many security systems I run, didn't play nice , so I couldn't get a code back BUT after reading comments here I'll give up as beer is more fun