topic Re: 55XF9005 Bravia Rebooting Issue in Android TV

55XF9005 Bravia Rebooting Issue

Bluefields — Mon, 14 Nov 2022 12:20:40 GMT

HI There,
Started having a rebooting issue yesterday. On turning on the screen goes through a continual reboot sequence (nougat). Not sure if the tv updated any software, we didn't. The tv doesn't complete the boot up sequence. We have tried a forced factory reset (3 button type) but that doesn't seem to have done anything. Does anyone have any suggestions as to what to try next, Appreciate any help.

Re: 55XF9005 Bravia Rebooting Issue

jumpsuit — Mon, 14 Nov 2022 14:13:52 GMT

Hi @Bluefields and welcome to the UK Community

Have you tried unplugging the TV for a few minutes, replugging in and then attempting to power on?

If you've already tried that plus a reset with no luck then it's time to contact

Support.

Let us know what they say.

Re: 55XF9005 Bravia Rebooting Issue

LightFoot — Mon, 14 Nov 2022 15:00:44 GMT

Hi @Bluefields Just to add, make sure that you unplug everything from the in and outputs including the aerial.

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Mon, 14 Nov 2022 21:28:22 GMT

Thanks Jumpsuit,
Like all modern electrical gismos that's always the first thing that's tried. It is also part of the "forced factory reset". But unfortunately, it made no difference apart from increasing my stress level.

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Mon, 14 Nov 2022 21:31:59 GMT

Hi Sonyuser30 yrs,

When I got bored trying the resets etc, the wife had a go and she disconnected all in/outputs, but alas it didn't make any difference. Just made me smile when she tried to reconnect them back.

Re: 55XF9005 Bravia Rebooting Issue

Elodin — Tue, 15 Nov 2022 16:48:47 GMT

Hey, at this point, if you've done all the necessary troubleshooting steps, I believe you'll need to contact Sony Support as your TV will need to be inspected by an engineer. You can contact them from this link. I hope this helps

Re: 55XF9005 Bravia Rebooting Issue

jumpsuit — Wed, 16 Nov 2022 14:07:15 GMT

Hi again @Bluefields

Sorry you've had no luck with it so far 😢

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Wed, 16 Nov 2022 12:53:11 GMT

Hi Elodin,
My wife raised a case with support on Monday, sent all the requested info and have not since. So I raised it again yesterday and resent all the info again yesterday. I am awaiting a response now. Hopefully soon.....

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Wed, 16 Nov 2022 12:54:30 GMT

Thanks Jumpsuit,
Yes, case raised on Monday and again yesterday, just awaiting a response now.

Re: 55XF9005 Bravia Rebooting Issue

jumpsuit — Wed, 16 Nov 2022 14:07:39 GMT

Keep us posted 🙂

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Tue, 22 Nov 2022 20:10:42 GMT

It's a good job I sent the second query as the Sony support received my wifes case but couldn't read the photocopied receipt so did nothing (not even tell us). After I sent my follow up case and called them they told me they couldnt read my wifes case and I should submit a new case with a better copy, to which I said I already had and the case no is xxx. They then said ok and after a few more questions said an engineer would call us. They did and the engineer came today, turned it on to watch it reboot again. They then took it away saying in needs a new motherboard.

What I have learned is that if the tv goes into a continual reboot sequence (even if you get into menu options etc {language, internet} and you cannot do a forced factory reset. Then it's not just a software issue but a hard failure on the motherboard and an engineer will be required.

So I have about a week to wait to see what resolved the issue. TBC.

Re: 55XF9005 Bravia Rebooting Issue

HannahEd01 — Wed, 30 Nov 2022 15:54:31 GMT

Hey Bluefields, great news! Good thing that you contacted the support instead of booking the service yourself as clearly you're still within warranty.

It's a common issue with TVs in general, good thing that they're going to replace the motherboard entirely. Let us know how it goes! Fingers crossed!

Re: 55XF9005 Bravia Rebooting Issue

Bluefields — Fri, 02 Dec 2022 09:59:19 GMT

Thanks for all the responses, much appreciated. Just an update.

Problem reported 11 Nov,

Engineer called to watch reboot 16 Nov. "Oh yes it just reboots". Took TV away.

Called for update 28 Nov, "we are awaiting parts, if not in by Thur 1 Dec we will chase Sony".
1 Dec, Eng called to say parts have arrived, but TV not tested.

Now awaiting a call to tell us if TV will be returned sometime next week.

Re: 55XF9005 Bravia Rebooting Issue

Anonymous — Tue, 06 Dec 2022 17:18:51 GMT

Great! Then keep us updated and hopefully it gets resolved soon, cheers.