topic Re: Sony X900F Google Play Error in Android TV

Sony X900F Google Play Error

kenkrause — Sat, 04 Jan 2020 01:37:06 GMT

I have a 65 inch Sony X900F. When I am in the Google Play Store and try to purchase a movie to watch I get the following error. DF-DFERH-01. I have tried going online to find a fix for this but all of the solutions deal with phones or tablet. I have cleared the app cache. I have disabled it, enabled it. I deleted my account, added my account, reinstalled the app. deleted the updates to the app, reinstalled the updates for the apps. Everything I try has not worked.

Oddly enough I can play movies that I have purchased in the past and are in My Library. I just can't play movies that I have to purchase.

Any help would be greatly appreciated.

Re: Sony X900F Google Play Error

Tonycv51 — Sat, 04 Jan 2020 10:31:12 GMT

Do you get the same error if you try on another device such as PC or Phone? That would help confirm if its just the TV or your Google account?

If you've confirmed it's just the TV did you clear both the play store app and play services?

And a long shot - does Google still have access to location on the TV and is use wifi for location allowed? Sometimes Google things don't work if it doesn't have location data

Re: Sony X900F Google Play Error

Jbennett360 — Fri, 07 Oct 2022 14:49:15 GMT

I've noticed this too on the XH9505. Not sure if it's always been there from the minute I set everything up or not?

Cleared the app store cache and Services Framework cache. Still doing it.

Apps still seem to update and work fine, it's just everything that sits underneath the screenshots that don't seem to load?

Re: Sony X900F Google Play Error

Anonymous — Fri, 07 Oct 2022 15:41:48 GMT

Can you go to the system apps and delete the updates? Also, sing out and sign in again, try a different account, hope it helps.

Re: Sony X900F Google Play Error

Jbennett360 — Fri, 07 Oct 2022 16:16:19 GMT

I'm not deleting updates to core Android Apps. Besides, you can't delete updates, only uninstall updates and roll back to factory, and they'll just update in the background again.

Edit: Cleared Cache again, forced stopped. Same thing. Cleared play store data, force stopped, let it settle. Same thing.

It's probably a server side issue or app version issue. Nothing else has changed. Apps still seem to update and download, so I guess it's nothing to worry about!?

Re: Sony X900F Google Play Error

HannahEd01 — Mon, 17 Oct 2022 16:09:04 GMT

Hi Jbennett360, try force restarting your TV. Also, what's the current software version?

Re: Sony X900F Google Play Error

Jbennett360 — Mon, 17 Oct 2022 16:10:58 GMT

Restarted the TV several times.

Software is the latest version for the Xh9505 series

Re: Sony X900F Google Play Error

HannahEd01 — Mon, 17 Oct 2022 16:48:09 GMT

@Jbennett360 which is? Press Help to get it.

Re: Sony X900F Google Play Error

Jbennett360 — Mon, 17 Oct 2022 16:49:41 GMT

6.5076

Re: Sony X900F Google Play Error

Piscie — Wed, 19 Oct 2022 16:36:03 GMT

have you tried a factory data reset as well?

Re: Sony X900F Google Play Error

Jbennett360 — Fri, 30 Dec 2022 12:36:24 GMT

Done a factory reset today. (Issues with the TV randomly rebooting when watching FreeSat)

This issue with the play store error is still present too.

Re: Sony X900F Google Play Error

Piscie — Fri, 30 Dec 2022 16:36:15 GMT

Hey @Jbennett360, does it reboot while watching the FreeSat only or everything? and you're getting this Google Play Store issue when purchasing movies only?

Re: Sony X900F Google Play Error

Jbennett360 — Sat, 31 Dec 2022 13:51:20 GMT

Has only done whilst watching FreeSat. I've logged the issue with Sony, who are apparently looking into/fixing it with a FW update that will be released in the summer(!!!)

Play store is just general. Go to any app in the play store, scroll down, under the screenshots it shows the error message along with a button that says retry. Nothing happens if you press it.

Probably due to the fact the TV is massively out of date. Android 9 and July 21 security patch

Re: Sony X900F Google Play Error

Anonymous — Mon, 02 Jan 2023 16:11:00 GMT

Have you tried to enable the Streaming Channel Setup in Watching TV, then try the PlayStore once more?

Re: Sony X900F Google Play Error

Jbennett360 — Sun, 08 Jan 2023 11:21:58 GMT