topic Re: Sony A1 55inch oled Dolby vision update that ruined my television in Android TV

Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Tue, 19 Apr 2022 17:51:19 GMT

Re: Sony A1 55inch oled Dolby vision update that ruined my television

HannahEd01 — Thu, 21 Apr 2022 15:32:44 GMT

@Tortoiseken, could you elaborate more on the issue?

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Thu, 21 Apr 2022 15:52:40 GMT

Sony A1 oled tv 55inch when I playback a DVD via my Sony X 800 DVD player the picture goes dark unwatchable when I play streaming films on my Apple TV via Dolby Vision my picture goes dark anything to do with Dolby Vision source creates this problem I’ve had it now for some time

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Thu, 21 Apr 2022 15:54:14 GMT

It seems a number of paper I’ve got this problem and it’s a software glitch and is actually ruin my viewing £2500 what a waste of money Sony very disappointed

Re: Sony A1 55inch oled Dolby vision update that ruined my television

HannahEd01 — Tue, 26 Apr 2022 15:47:20 GMT

@Tortoiseken, I'm so sorry for you. What is the current software version of your TV? You can get it if you press Help on the remote.

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Tue, 26 Apr 2022 15:57:25 GMT

Dear Hana with regards to my software I have the latest download reset the whole television done everything and my TV will not work with Dolby Vision the picture is really dark with Apple TV my DVD player and other sources Disney+ etc Looks like I’m one of the customers who’s been dumped by Sony lesson learnt

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Tue, 26 Apr 2022 15:58:41 GMT

Dear hana my tv is Sony A1 oled 55inch

Re: Sony A1 55inch oled Dolby vision update that ruined my television

daveyh64 — Wed, 27 Apr 2022 01:38:15 GMT

Are the DVD and the Apple TV devices connected directly to your Sony TV.

If connected by HDMI cable directly to the TV have these HDMI inputs been set up as Enhanced.

Press Home on the remote control. (the path to this setting maybe different from the one described below as

not all Sony TVs have the same menus.)

Go to System> System Settings> Set Up> Av Set Up> HDMI Signal Set Up, select Enhanced for each HDMI input.

Have you adjusted the picture settings for each HDMI connected device.

It may be that you need to adjust the picture settings for each device differently from the picture settings

you use for watching digital terrestrial TV.

Each input device can have different picture settings from the other.

If the DVD is connected to HDMI 2 for example have you set up the picture setting to suit,

and the same would go for the Apple TV.

The TV remembers the individual picture settings for each device.

Switching between inputs will make the TV switch to the picture settings selected for that input.

Have you checked that any settings on the two devices themselves are set correctly for outputting to the TV.

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Anonymous — Fri, 29 Apr 2022 14:20:46 GMT

Hey there,

I would highly suggest trying what @daveyh64 advised with, especially changing the HDMI signal format.

Hope it helps.

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Wed, 18 May 2022 21:20:17 GMT

Sony has sent me a list of things to do what speed is my Internet and a whole list of things which is ridiculous seems to me like certainly are coming up with a smokescreen Sony A1 with Dolby vision is in watchable can you please send a engineer to fix it I will let everbody know how long it takes.

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Wed, 18 May 2022 21:22:47 GMT

Unwatchable missed out of last post

Re: Sony A1 55inch oled Dolby vision update that ruined my television

HannahEd01 — Fri, 20 May 2022 14:56:46 GMT

@Tortoiseken, mainly this is a user based community, since you've already been in touch with Sony it is your right to ask them for an engineer.

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Thu, 16 Jun 2022 14:55:56 GMT

I am watching Olby Canobie on Disney+ and the picture is terrible Dolby Vision it is so bad Sony A1 oled Has been ruined by a Sony update beware 2500 wasted will not buy Sony again tortoise ken

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Tortoiseken — Thu, 16 Jun 2022 14:58:02 GMT

Tv Picture is unwatchable in Dolby Vision thank you Sony

Re: Sony A1 55inch oled Dolby vision update that ruined my television

Anonymous — Fri, 17 Jun 2022 15:27:27 GMT

Hey there, I can understand your frustration, but have you tried to perform any troubleshoot steps at all? Are you getting the app from the TV directly? Or, are you watching through an external device? You know these small details could help you on the long run.