topic Re: HDD recordings list wrong details in Android TV

HDD recordings list wrong details

Roger_H — Wed, 10 Mar 2021 22:05:24 GMT

This seems to be a long running problem in one form or another.

My older Sony KDL-32wd756 bravia smart TV records the right programme but sometimes shows it in the recordings list with the wrong programme title.

My new KD55A8BU android TV seems to have the correct programme title in the recordings list but in most cases the programme summary is for a different programme. See photo below of new TV recordings list.

The only programme on this list with the correct summary is Miss Saigon. All the others are wrong.

Is this going to be resolved?

Betreff: HDD recordings list wrong details

Peter_S. — Thu, 11 Mar 2021 07:22:48 GMT

Hi,

This very much depends when the recording starts. If the TV gets the wrong information (information of previous broadcast) the title will be wrong.

You might be able to fix this by starting the recording a little later.

Cheers

Peter

Betreff: HDD recordings list wrong details

Roger_H — Thu, 11 Mar 2021 13:52:54 GMT

If I set the timer to start recording a couple of minutes later I'm likely to miss the beginning of the programme.

As the customer this is not satisfactory.

Perhaps Sony can come up with a technical solution.

Gather the data from the guide at the time the user sets the recording rather than get the data for what is actually being broadcast at the moment timer recording starts. (i.e. The previous show overruns the timer start time so the previous show details get stored).

Alternatively wait a couple of minutes after recording starts and gather the data then.

Personally the first option seems best. The data for the programmes being set is know as is the description so get the data then.

This must be fixable easily.

Betreff: HDD recordings list wrong details

rooobb — Thu, 11 Mar 2021 13:59:41 GMT

What about asking the broadcaster to update ontime the epg information so not only Sony tv but any one will work correctly? Or do you think that they manage it in realtime so that if a show is in delay for few minutes they adjust the epg accordingly?

Betreff: HDD recordings list wrong details

Mooly01 — Thu, 11 Mar 2021 20:03:39 GMT

This was one of my major complaints with HDD recording on the TV. The problem is the recordings simply follow the time settings for the program selected from the EPG. If the EPG updates a fraction of a second after the record start time then you get all the wrong details. If the program starts early you miss the start, if it over runs you miss the end.

Why oh why could recordings not start and stop using the transmitted start/stop flags in the transmission such that the older Sony HDD recorders of old do and also dedicated HDD recorders from other manufacturers do.

Betreff: HDD recordings list wrong details

ukmax1 — Thu, 11 Mar 2021 20:25:49 GMT

This is one of many problems with recording on Sony "smart" TV. My 11 year old Panasonic hard disc recorder manages to record the correct programs with the correct title, even when they start late and that machine predates the so-called "smart" TV's, which are not so smart at all and I'm afraid to say that the Sony Andriod Bravia is probably one of the less "smarter" ones. I've only had my TV for three weeks and have started making a list of errors/niggles found. I have pasted my list of recording niggles below. The list is in brief note form but I'm sure most will understand.

Can't pause live TV

Cant record two-part film due to recording time extension which is in fact disabled

“recording cannot start” displayed, second attempt “preparing to record” but nothing happens

Bugs in recording doesn’t warn of conflict in timer fails to work after conflict until all timer recordings are erased and re entered.

Recording issue - can select recorder scroll through recordings press play “launching” message blank screen no sound but can pause and fast forward etc!

Recording issue watching Freesat, press record “recording about to start” displayed long pause try to display EPG “timer recording about to start” displayed and the blank screen “no signal check aerial”. Go to “recording device” press stop recording but can’t stop. Back to TV still blank screen switch to “digital” (freeview) which acts as normal. Recording is running and can be played back okay. Try to switch back to Freesat “can’t change channel while recording” displayed despite trying to change back to channel that is actually recording! Stop recording now works and can change back to Freesat.

No display of recording duration on right of screen !!

When timer record is set, there is no indication on the EPG of the actual program that is scheduled to record only the red bar at the top off the EPG.

When recording there is no indication of inability to change channel when the “previous channel” button is used.

Recordings made by simply pressing record (i.e not using timer record) all appear on “error” list even though they recorded okay.

Recordings on “recorder timer list” will often display “searching for next episode” but give no other indication of what that actually is other than the channel its searching on.

Max

Re: Betreff: HDD recordings list wrong details

Pentium_Gladio — Thu, 25 Mar 2021 17:23:27 GMT

Hi Max,

What is the model number of your TV? Also, do you have YouView enabled on your TV?

Pentium_Gladio

Re: Betreff: HDD recordings list wrong details

Roger_H — Thu, 25 Mar 2021 17:32:16 GMT

TV is a KD55A8BU

Youview is on my TV and enabled although I would rather not have it.

It keeps popping up when it's not wanted. I have no use for it.

Re: Betreff: HDD recordings list wrong details

Pentium_Gladio — Fri, 02 Apr 2021 20:17:18 GMT

Hi Roger,

Probably that's why. You cannot use the recording feature and YouView at the same time due to YouView's terms of service. You can find more information here.

Gladio

Re: Betreff: HDD recordings list wrong details

Roger_H — Wed, 14 Apr 2021 15:41:10 GMT

This doesn't get round the problem that frequently the programme descriptions don't match the title of the recorded shows.

This suggest the way Sony designed this process is flawed. They need to visit this process again and try to find a solution that works for their customers.

Hopefully they will.

Re: Betreff: HDD recordings list wrong details

Fuzyphil — Wed, 14 Apr 2021 22:19:53 GMT

I concur, all of the above. MY Sony Bravia AF9 OLED suffers all the issues outlined in this post and it’s infuriating. I have just cancelled Sky and decided instead to stick with the Android TV’s built in features. The image quality is excellent but the software functionality is appalling. Recordings are missing correct titles and give wrong program info, no pause or rewind. You can’t even switch a channel in any of the EPG’s without having a pointless intermediate stage to click to confirm a channel change. Basically all the gripes already mentioned in this post are present. Youview is about 70% functional and can’t record anything though god knows why not. If you can record Freeview and Freesat to a usb drive why can’t you record using the same method with Youview? The Youview MyTV functionality is very flaky. Some days it works whilst others you just get an annoying useless error code that doesn’t provide any useful information as to how fix the problem. Sony don’t have answer neither does Youview. Both supports refer you to the other. Sony / Youview. Sony need to fix all these buggy issues.

Re: Betreff: HDD recordings list wrong details - UPDATE -

ukmax1 — Thu, 15 Apr 2021 18:38:03 GMT

I have had Sony "support" dealing with this recording software issue matter for a few weeks now and we are getting nowhere. I received a list of 5 suggestions followed by a list of 13 (yes THIRTEEN) questions most of which had absolutely no bearing whatsoever on the recording issue. Sony are now clearly using obfuscatory tactics probably (hopefully) whilst they address this problem in a software upgrade. I have already put the supplier of this TV (Curry's) on notice that it is not fit for purpose and as soon as the store opens again I am taking it in in order to demonstrate the problem to them.

Re: Betreff: HDD recordings list wrong details

HannahEd01 — Wed, 21 Apr 2021 14:01:47 GMT

Hi guys, a key to know what's going on is to be aware of few things, first, no recording on YouView, why? The functionality of the features on the TV is "NOT" controlled by Sony. The timer recording "WILL" start on time, so if the broadcaster changed it, it won't pick it up.

What to do for other software issues? Update the software, make sure it's the latest by comparing it to the version on the website. And if it's not update it manually.

Re: Betreff: HDD recordings list wrong details

ukmax1 — Wed, 21 Apr 2021 17:54:28 GMT

Thanks for your input HannahEd01.

I don't (and never will) use YouVeiw but in any event, my issue is with the recording process in general, the software itself is badly flawed and Sony are clearly reluctant to admit it. In fact the operating software in general is a bit flakey and often returns unexpected (occasionally no) results when certain commands are sent.

I think that most, if not all of the TVs are set to automatically update the software and mine is certainly up to date.

Re: Betreff: HDD recordings list wrong details

HannahEd01 — Thu, 22 Apr 2021 17:21:10 GMT

what's the model number of your TV? Did you compare the version to the one on the support page?

Re: Betreff: HDD recordings list wrong details

ukmax1 — Thu, 22 Apr 2021 17:41:46 GMT

Hello HannahEd01,

I am assuming your reply is addressed to me.

The model is KD-65XH8096.

I'm not quite sure what you mean by "Did you compare the version to the one on the support page?"

Regards,

Max

Re: Betreff: HDD recordings list wrong details

HannahEd01 — Fri, 30 Apr 2021 14:11:06 GMT

Yes, I meant the software version, do you have the same as the following? https://bit.ly/3e4qkGl

Re: HDD recordings list wrong details

Roger_H — Sat, 05 Mar 2022 09:57:49 GMT

Since posting this problem, there have been several software updates to the TV but nothing to fix the problem.

Surely in the 21st century it's not beyond the capabilities of Sony's tech guys to resolve this issue.

They are selling high-end TVs and the HDD recordings list is just garbage.

Please put a little effort into fixing this fault that probably affects all HDD recording Sony Tvs...

Re: HDD recordings list wrong details

ukmax1 — Sat, 05 Mar 2022 15:17:55 GMT

I'm pleased to say that I have solved the very many problems I had with this SONY TV.......

I got rid of it and bought a Samsung!