https://community.sony.gr/t5/android-tv/kd32w800-compatibility-with-sky-hd-box/m-p/3858653#M58689 <P>I bought this tv for my mum for Christmas and it has continual problems with losing picture when connected to her somewhat old Sky HD Box. &nbsp;When you switch the TV on, the video plays for about 20 seconds and then fails with an error message of “The video is unexpectedly unavailable”. &nbsp;The only way of fixing it is to take out the HDMI from the tv and reinsert it. &nbsp;Tried a new HDMI lead and every HDMI port but problem is continuing. &nbsp;No issue with other sources. &nbsp;I wonder if in some way the two devices are incompatible. &nbsp;Firmware is up to date on both devices.</P> Sun, 27 Feb 2022 15:34:50 GMT petetobin 2022-02-27T15:34:50Z https://community.sony.gr/t5/android-tv/kd32w800-compatibility-with-sky-hd-box/m-p/3858653#M58689 <P>I bought this tv for my mum for Christmas and it has continual problems with losing picture when connected to her somewhat old Sky HD Box. &nbsp;When you switch the TV on, the video plays for about 20 seconds and then fails with an error message of “The video is unexpectedly unavailable”. &nbsp;The only way of fixing it is to take out the HDMI from the tv and reinsert it. &nbsp;Tried a new HDMI lead and every HDMI port but problem is continuing. &nbsp;No issue with other sources. &nbsp;I wonder if in some way the two devices are incompatible. &nbsp;Firmware is up to date on both devices.</P> Sun, 27 Feb 2022 15:34:50 GMT https://community.sony.gr/t5/android-tv/kd32w800-compatibility-with-sky-hd-box/m-p/3858653#M58689 petetobin 2022-02-27T15:34:50Z https://community.sony.gr/t5/android-tv/kd32w800-compatibility-with-sky-hd-box/m-p/3858795#M58696 <P>Hi <a href="https://community.sony.gr/t5/user/viewprofilepage/user-id/1093541873">@petetobin</a>, i think that the issue might be with the box itself since other sources are working fine</P><P>Have you tried getting in touch directly with sky support to check?</P> Mon, 28 Feb 2022 15:49:43 GMT https://community.sony.gr/t5/android-tv/kd32w800-compatibility-with-sky-hd-box/m-p/3858795#M58696 Anonymous 2022-02-28T15:49:43Z