topic Re: SONY OLED KD-55AF8 Image Retention and Burn In in Android TV

SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Mon, 18 Oct 2021 08:43:45 GMT

Sony Bravia OLED purchased in July 2018 now has faint signs of image retention/burn in for some reason. I am surprised that after such a short time that this could happen on these screens. I am now acutely aware that is there and it is becoming more annoying. This was a relatively expensive TV when it was released in 2018 and I am surprised that there is no warranty on this type issue. Is there a repair for this or is this the end of the TV?

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Piscie — Tue, 26 Oct 2021 15:34:30 GMT

Hey @ Robbie,

Have you contacted Sony reps regarding this matter?

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Tue, 26 Oct 2021 19:16:52 GMT

Hey Piscie,

No, I haven’t contacted Sony reps on this issue. I don’t expect Sony to take any action.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Lord_viridis — Tue, 26 Oct 2021 20:31:35 GMT

@Robbie-001 just out of interest mate, where did you buy it in 2018

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Wed, 27 Oct 2021 06:42:18 GMT

@Lord_viridis , I purchased it 2018 at the John Lewis store in Aberdeen, UK.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Lord_viridis — Wed, 27 Oct 2021 06:45:07 GMT

Perfect!

John Lewis has a 5 year guarantee on all TVs

You may well be able to get it fixed under the guarantee.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Piscie — Wed, 27 Oct 2021 17:03:51 GMT

Hey @ Robbie-001,

I'd recommend contacting the Sony reps regarding this issue as it might be covered under the warranty, it depends on which type is it. Also, have you updated your TV software to the latest version? You can just follow this link to update it.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Sat, 30 Oct 2021 18:42:58 GMT

Thanks,

Didn’t realise that about John Lewis 5 year guarantee. I will certainly contact JL and find out if there is anything that can be done. Nothing to loose.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Sat, 30 Oct 2021 18:47:29 GMT

Hi @Piscie,

I do have latest software update. I have also sent query to Sony and ask attached the below image showing the discolouration with specifically bright screen images.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Tue, 16 Nov 2021 19:07:03 GMT

@Lord_viridis No joy with John Lewis. No joy with Sony. I spent a bunch of time trying Sony’s testing, restarting, sending photo’s and video’s only for them to tell me it needed to be inspected by a Sony engineer. No Sony centre in my area so probably not worthwhile booking an engineer to travel and not worth couriering the tv to a Sony centre. Sony help team not very helpful considering the tv is not very old and that image retention is a characteristic of the OLED technology. I didn’t expect to have of these type of symptoms with the tv this early on. I need to consider a suitable replacement for my tv and one that is not so susceptible to this image retention Sony OLED technology characteristic.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

rooobb — Tue, 16 Nov 2021 19:21:26 GMT

That image is not really clear, you should use an homogeneous color background to evaluate the burn in that is in any case very rare if you followed all the instructions on how to set and maintain the screen.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Mon, 24 Jan 2022 20:31:31 GMT

No resolution from Sony help team. No offer of trade or compensation towards a replacement as the warranty had expired, anyway image retention isn’t covered. This Sony tv was the most expensive tv I have purchased and it has been the tv that has lasted the least time. I decided not to waste any more of my time, effort and money on sending my tv to a Sony service centre out with my area for further investigation I purchased a new LG model tv.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

rooobb — Mon, 24 Jan 2022 21:29:22 GMT

I must say that it is a strange way to react: since you got an LG panel from Sony that was defective and not covered by warranty you bought the very same panel from lg under the same limitation...unless you decided for an LCD model from lg that are the worst in the market but at least make sense.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Tue, 25 Jan 2022 06:26:22 GMT

@rooobb I appreciate your feedback. It may well be the same panel but not the same price for the overall package and if this new tv doesn’t last per my last tv expectations it won’t frustrate me or cost me as much.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

rooobb — Tue, 25 Jan 2022 11:18:38 GMT

@Robbie-001 I appreciate that you stick with OLED regardless of the bad experience. I would have done the same, even if I was luck enough to never experience any problem on any of the 3 OLED TV I have

Re: SONY OLED KD-55AF8 Image Retention and Burn In

daveyh64 — Tue, 25 Jan 2022 14:05:30 GMT

Not sure how wise it is replacing your Sony TV with an LG.

After all it is LG that makes OLED panels for various TV manufacturers

and that includes Sony.

When you asked John Lewis did they say why your problem was not covered by its 5 year guarantee.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Tue, 25 Jan 2022 19:05:54 GMT

John Lewis had 3 years warranty and unfortunately this had expired 2 months previous. Screen burn not necessarily covered under any warranty. If I recall correctly I was offered a 5 year warranty at a cost by the in store Sony rep. I did think to myself at the time that it was a Sony tv and believed in the quality that usually goes along with the Sony name.

Re: SONY OLED KD-55AF8 Image Retention and Burn In

HannahEd01 — Wed, 26 Jan 2022 12:57:21 GMT

Hey Robbie-001, I think that not all types of image burn aren't covered. I suggest that you contact Sony and check, if they said they would've covered it. Try JL again, there must be a warranty grace period?

Re: SONY OLED KD-55AF8 Image Retention and Burn In

Robbie-001 — Thu, 27 Jan 2022 20:40:22 GMT

@HannahEd01 Hi, I have spent many hours going through Sony help recommendations i.e. resets, panel refresh, screen colours video and photo’s to highlight the screen discolourations. I have provided all the feedback Sony has requested to be sent to them. None of Sony recommendations has resolved the issue. Sony ended up advising me to contact a Sony service centre to mobilise a Sony tech or courier the TV to a Sony service centre at my own cost due to the expired warranty.

I probably would send it if I had some level of confidence that the issue can be resolved but I don’t hence I have replaced it instead.