topic KD-55X8509C - touchpad remote not working after recent upgrade in Android TV

KD-55X8509C - touchpad remote not working after recent upgrade

ALJAALJA — Mon, 14 Dec 2015 11:43:03 GMT

Hi all,

First of all just wanted to say, that I'm not very happy with the TV so far in terms of it's behaviour and operation. I was expecting it to be slow (it's Android after all) but not unresponsive. After it settles down after start up (usually 5-10 minutes) it's ok, but first few minutes are so painful - the screen stutters, menus not working, buttons not working etc.

Most friends recommended Samsung - but I wanted to be different. Now I regret.

Now - to the point. There was some upgrade last week and since then, my touchpad remote does not work after first start up. Meaning, I have to use the big remote to switch the TV on, and to initially scroll through the menus. After that, I can use the small remote, before that - it just does not work at all. Also in 50% cases I cannot switch the tv off with small remote - have to use the big one.

If someone has any idea why does this happen - great. If not, I will just keep moaning about this TV.

Thanks a lot.

Re: KD-55X8509C - touchpad remote not working after recent upgrade

UnluckyDucky — Wed, 16 Dec 2015 19:29:37 GMT

Im having the same issue. Mine is not working 90% of the time now and when it does work there is a huge lag with the TV meaning im often selecting the wrong things by the time it responds.

Any ideas anyone?

Re: KD-55X8509C - touchpad remote not working after recent upgrade

UnluckyDucky — Wed, 16 Dec 2015 20:15:35 GMT

Ok so after looking around the site i found these and my remote seems to be working again.....for now at least

Follow this one first

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/68153

Then this one

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66473