topic Re: Amazon prime app no longer works in Android TV

Amazon prime app no longer works

sarah.mu — Wed, 09 Dec 2020 15:33:24 GMT

I have a Sony BRAVIA KD55AG9 forts I had no sound on the amazon prime rugby then I get asked to register for amazon prime. I’ve had an account since I bought the TV in august. I re registered but TV and account not linking.

I tried to solve with amazon who said I need to register TV with Sony and get help here. I’ve been trying for 2 weeks to register TV but there seems to be a problem with the online registration form. I’m now stuck as I still can’t register or watch amazon prime on my Sony TV - help please. I’ve cleared data and cache as suggested on the trouble shooting and still have the same problem.

Re: Amazon prime app no longer works

LightFoot — Wed, 09 Dec 2020 15:40:31 GMT

Hi @sarah.mu Are you running the latest software?

Firmware update to v6.4960 | Sony UK

Re: Amazon prime app no longer works

sarah.mu — Wed, 09 Dec 2020 19:29:24 GMT

Yes - my TV is set up to automatically update and I did an update

Re: Amazon prime app no longer works

sarah.mu — Sat, 12 Dec 2020 12:14:17 GMT

yes I’ve checked my software is up to date. I’ve cleared the data and cache.

it still doesn’t work

Re: Amazon prime app no longer works

Joe_Dohn — Tue, 15 Dec 2020 14:17:57 GMT

Have you tried clearing the cache for the entire TV as well? (under Device Preferences - Storage - Internal Shared Storage - Cached data)

Re: Amazon prime app no longer works

sarah.mu — Thu, 17 Dec 2020 06:02:44 GMT

Hi problem solved - I rang the help desk.