KD-65AG9 Master Series - 4 months old only and not working

AndreAG9MasterSeries — Sun, 06 Dec 2020 19:17:30 GMT

Hi,

I have bought a Sony KD-65AG9 Master Series 4 months ago and I was really happy with it till now. The TV is amazing but it stopped working 4 days ago. Screens flickers, lines on the screen, crashes, get the 4 RED LED blinking lights. Did multiple factory resets this weekend - it works for some minutes and crashes again. TV is quite big and does not fit in my car, so I need to pay CHF 150 to get it picked up to get it repaired under warranty.

Had Sony TVs for the past 20 years - always very satisfied. Got really happy with this Master Series TV but really disappointed at the moment. I hope that the service is good. Christmas at home with kids and no TV is really not ideal.

To see the TV crashing... https://www.youtube.com/watch?v=k6EnjM_f3tM

and to see the image issues during the setup https://www.youtube.com/watch?v=1-kAyJ8X2Cw

Re: KD-65AG9 Master Series - 4 months old only and not working

Win_88 — Wed, 09 Dec 2020 17:31:45 GMT

Hi Andre

There's a chance an update could help with these issues: https://www.sony.co.uk/electronics/support/oled-tvs-android-a9g_ag9-series/kd-65ag9/downloads/00017075

Win_88

topic Re: KD-65AG9 Master Series - 4 months old only and not working in Android TV

KD-65AG9 Master Series - 4 months old only and not working

Re: KD-65AG9 Master Series - 4 months old only and not working