topic Re: Sony Bravia KD-55XE9005 Restart Issue in Android TV

Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Mon, 02 Nov 2020 15:17:30 GMT

I have a Sony Bravia KD-55XE9005 updated to Android 8.0. It is connected to the mains via an extension plug. The problem is that I cannot switch off the TV completely. Every time I press the power button on the remote the tv will switch off and then immediately restart. If I want to switch off the tv completely, I have to press the power off button on the extansion cord at the time between the TV swtiches off and restarts. Is there some way to resolve this issue? Thanks in advance.

Betreff: Sony Bravia KD-55XE9005 Restart Issue

Peter_S. — Tue, 03 Nov 2020 09:20:07 GMT

Hi P.Andrew,

Can you please factory reset the TV and see if it helps?

Cheers

Peter

Betreff: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Tue, 03 Nov 2020 16:15:23 GMT

Hi Peter,

I did a factory data reset from settings > storage & reset as you suggested but that didn't help. The TV still restarts automatically.

Re: Betreff: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Wed, 04 Nov 2020 14:46:18 GMT

Can you make sure that you have the latest v6.6575 installed on your TV since a previous software version had this issue but was resolved with an update.

Re: Betreff: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Wed, 04 Nov 2020 15:50:02 GMT

Hi Joe, yes the TV is updated to the latest firmware v6.6575.

Re: Sony Bravia KD-55XE9005 Restart Issue

speedyrite — Wed, 04 Nov 2020 17:31:42 GMT

There’s a power button on the back of the tv (bottom left side when standing in front of the tv). Does a Press & hold on that turn it off & stay off? Worth a try.

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Wed, 04 Nov 2020 17:39:29 GMT

Hi,

Kkeeping the middle of the 3 buttons pressed restarts the TV again

Re: Sony Bravia KD-55XE9005 Restart Issue

HobbeFromSweden — Wed, 04 Nov 2020 20:40:45 GMT

I realy can't help but I have similary problem with my KD-55AF9.
Sometime when I change chanel it just turn black. If I then just turn off the tv, it turn it self on again after a couple of seconds.
Been in touch with Sony but they had only the standard answer that includes restart and latest firmware.

Sorry for highjacking your thread.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Fri, 06 Nov 2020 16:33:48 GMT

Hi P.Andrew,

Try clearing the cached data (Storage & reset - Internal Shared Storage - Cached Data) then take the remote out of the room or try turning the TV Off from the button on the TV itself and see how things work from there.

- J.D.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Fri, 06 Nov 2020 16:37:45 GMT

Hi HobbeFromSweden,

Since the issue and the model are different, just create a new thread to avoid confusing those who come on later on with the same question.

But, you can try unplugging the TV from the power and disconnecting everything from it, leaving it to depower for 2-3 mins.

- J.D.

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Fri, 06 Nov 2020 18:33:37 GMT

Hi Joe,

This doesn't seem to work - the TV restarts even when clearing the cached data and switching off from the tv button.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Wed, 11 Nov 2020 16:23:21 GMT

Hi P.Andrew,

Try changing these settings:

Press the ‘Home’ button on the remote
Navigate to ‘Settings’ on top of the page
Navigate to ‘Network & Internet’
Navigate to ‘Home network’
Navigate to ‘IP control’
Make sure that the 'Simple IP control' setting is set to 'ON'

Press the ‘Home’ button on the remote
Navigate to ‘Settings’ on top of the page
Navigate to ‘Watching TV’
Navigate to ‘External inputs’
Navigate to ‘Advanced settings’
Navigate to ‘RS232C control’
Make sure that the setting is set to ‘OFF’

Do let us know if this solves it for you.

- JD

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Wed, 11 Nov 2020 16:47:52 GMT

Hi Joe,

The Simple IP control' was always on. As for the ‘RS232C control’ I don't have a ‘Watching TV’ option in my settings Menu.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Thu, 26 Nov 2020 16:23:40 GMT

A new software update was very recently released for your TV, give that a try and let us know if that fixes it for you.

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Fri, 27 Nov 2020 10:24:08 GMT

Hi Joe,

Did the update to 9.0 but the problem still persists. Also, now there is a "Watching TV" menu but there are no Advanced Settings under the External Inputs option.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Tue, 01 Dec 2020 15:09:46 GMT

There may be a corrupt setting or system file. Try resetting it to the factory defaults (Settings - Device Preferences - Reset - Factory Data Reset).

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Tue, 01 Dec 2020 15:19:02 GMT

Hi Joe,

I tried this two steps behind as you had suggested to no effect; would it make any sense to repeat this? Also the restart problem has persisted both factory resets and any update I have done from Android 7 (as it was shipped) till now with the Android 9 version.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Thu, 03 Dec 2020 15:07:07 GMT

I was specifically mentioning that since you just updated the TV, but you have a point there. Have you tried checking RS232C control after the update? It's related to the Pie Menu (possibly 2020 models only, not 100% sure) and I incorrectly referenced that earlier :S

Re: Sony Bravia KD-55XE9005 Restart Issue

P.Andrew — Thu, 03 Dec 2020 15:22:59 GMT

Hi Joe,
Sorry, I saw that someone else had suggested the Factory reset, not you. So I first did the factory reset and then applied the two consecutive firmware updates. I don't seem to have an RS232C control option.

Re: Sony Bravia KD-55XE9005 Restart Issue

Joe_Dohn — Fri, 04 Dec 2020 07:36:59 GMT

This might be a little basic, but have you tried disconnecting everything from the back of the TV, unplugging it for 2-3 mins, then try to use just the TV with nothing connected and see if it still restarts?