topic New v6.0384 firmware update mutes randomly sound to soundbar in Android TV

New v6.0384 firmware update mutes randomly sound to soundbar

85IncTV — Wed, 21 Oct 2020 14:40:41 GMT

I have KD-85XH9096 TV, connected with Dacota Platinium 8K Premium HDMI cable to Samsung HW-Q96R soundbar with ARC-connection. After updating the firmware to the new 6.0384, the sound mutes randomly, multiple times per an hour. Really annoying!

Work-around is to change the sound source to local TV and then back to soundbar.

Any other way to solve this than the work-around above?

Re: New v6.0384 firmware update mutes randomly sound to soundbar

dshaji — Wed, 21 Oct 2020 15:37:30 GMT

Hi there,

I have a similar problem since early October which is when Sony released a firmware update I believe.

My KD-A85 TV is connected to a Denon receiver through ARC and I get sound cut off every 10-15 mts while watching Amazon Prime through the TV's app.

The problem is worse when I watch content through my Roku Streaming device, connected to the HDMI port of my TV where the sound keeps cutting off every 2-3 mts.

Soft reset of the TV helps for a while and the problem starts again.

Funny thing is that Sony has acknowledged that this is a known issues with quite a lot of 2020 TV models but they do not have an ETA to fix this, which is really annoying.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Wed, 21 Oct 2020 19:33:03 GMT

I just had something casting from ITV android app to the native chromecast tech. Soundbar audio working fine. Then pressed Netflix button on the remote and tried to play something. No sound, but a low crackle coming from the soundbar. Then turned the TV off with the remote, it clicked twice and rebooted itself.

Rebooted - selected netflix with the remote, no sound from soundbar still. Tried powering off soundbar - TV speakers working then. Turning it back on, still no sound from soundbar.

No apps now have any sound. Switching between tv / soundbar output modes makes no difference.

The only thing that worked was switching eARC mode from Auto to OFF then back to Auto.. now sound works again via soundbar...

Re: New v6.0384 firmware update mutes randomly sound to soundbar

dshaji — Thu, 22 Oct 2020 09:12:09 GMT

Hi,

Try uninstalling the TuneIn app from your TV and I have seen a big improvement to the sound cut off problem, since I have done that on my TV

Re: New v6.0384 firmware update mutes randomly sound to soundbar

85IncTV — Thu, 22 Oct 2020 12:51:51 GMT

Hi dshaji,

I did not find the app you proposed in my TV, but I did soft reset, which seems to help, at least no random muting so far.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Thu, 22 Oct 2020 15:35:40 GMT

I don't have that installed.. I'd be worried if a random android app had such low level system access to be able to affect fundamental hardware operations!

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Thu, 22 Oct 2020 15:44:37 GMT

Try leaving eARC switched off for now, per Peter's reply in my thread.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

85IncTV — Fri, 23 Oct 2020 20:05:31 GMT

Hi jezzafisher,

The soft reset/factory reset in the end did not help: voice problems started again and I now followed your advice to switch the eARC off.

Now the soundbar connection has been ok for one day or so.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Fri, 23 Oct 2020 20:21:24 GMT

Good news Same here! Leaving it switched off myself and it's been fine since.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Fri, 30 Oct 2020 19:15:32 GMT

Sad update - eARC off irrelevant now - Soundbar doesn't work at all, just crackles. I dont have any red herring (?) apps intalled, eg tunein.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

dshaji — Fri, 30 Oct 2020 19:38:05 GMT

Hi,

It worked for me after the tunein uninstall. The only other option I can think of is to do a factory reset of the TV which I did as well.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

85IncTV — Fri, 30 Oct 2020 19:51:46 GMT

Uh,

Sony should be more active and give some tips how/when they are going to solve this thing...

After I switched eARC off no sound problem have occured but whenever I switch back to eARC sound starts to mute randomly again.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

dshaji — Fri, 30 Oct 2020 20:18:54 GMT

My support ticket with Sony is still open on this particular issue. I will keep chasing them for a permanent fix. I guess we all need to put more pressure on Sony to fix this.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

jezzafisher — Fri, 30 Oct 2020 21:02:05 GMT

I've unplugged the HDMI now and resorted to connecting to it via bluetooth, which works pretty well surprisingly

Re: New v6.0384 firmware update mutes randomly sound to soundbar

RMDAG1981 — Thu, 12 Nov 2020 09:04:08 GMT

I had few problems, very annoying problems actually.

What I did was delete everything, and then delete again but the option for factory reset.

It's working but I will see what happens since I only did this yesterday.

By that way, no one complains about the bluetooth? I mean that if live near other people and the bluetooth is on, sometimes people will try to connect and we end up with a screen so that we accept the connection, WHY CAN'T WE HIDE THE BLUETOOTH SIGNAL? Basic option on Android.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

Joe_Dohn — Tue, 17 Nov 2020 11:48:59 GMT

You can disable Bluetooth under Settings - Remotes & Accessories - Bluetooth.

Re: New v6.0384 firmware update mutes randomly sound to soundbar

RMDAG1981 — Tue, 17 Nov 2020 12:23:46 GMT

Sure, you can, and then how do you use the remote when you want to do voice
commands?

Ricardo Garcia

Re: New v6.0384 firmware update mutes randomly sound to soundbar

Win_88 — Wed, 25 Nov 2020 16:57:27 GMT

That's a good point @RMDAG1981 I've raised this as feedback to Sony

Win_88