topic Rif.: StillRif.: Sony XF90 Channel Notification in Android TV

Sony XF90 Channel Notification

Gulioth — Sun, 04 Oct 2020 08:56:36 GMT

Hi,

Just started receiving a 'No channels stored" message (related to analogue tuning) on every startup which is starting to get very annoying!

Unsure why this had just started to occur - any ideas how to prevent from coming up?

Thanks

Rif.: Sony XF90 Channel Notification

rooobb — Mon, 05 Oct 2020 07:24:21 GMT

WHy did you tune analogue channel if they are no longer existing anymore anywhere? just retune and avoid tuning analogue channel

Rif.: Sony XF90 Channel Notification

Gulioth — Mon, 05 Oct 2020 08:07:04 GMT

I haven't (knowingly) tuned any analogue channel since digital switchover!

I've done the re-tune option which has had no effect.

Rif.: Sony XF90 Channel Notification

rooobb — Mon, 05 Oct 2020 09:33:31 GMT

I didn't do the retune since a lot of time, but it should ask if you want to tune digital or analogue or both. You should also have on the remote a button for switching between analogue and digital in any case

Rif.: Sony XF90 Channel Notification

Gulioth — Sun, 11 Oct 2020 18:54:04 GMT

Believe I've found the issue related to a Bravia Sync option that has recently been enabled but unsure a) how that would be related and b) if just coincidence!

StillRif.: Sony XF90 Channel Notification

Gulioth — Fri, 16 Oct 2020 06:23:27 GMT

Still receiving these even after a factory reset...any ideas?

Rif.: StillRif.: Sony XF90 Channel Notification

rooobb — Fri, 16 Oct 2020 06:38:11 GMT

Which device have you connected to the tv?

Rif.: StillRif.: Sony XF90 Channel Notification

Gulioth — Fri, 16 Oct 2020 07:52:00 GMT

No set top box just a Xbox 360 and Nintendo Switch.

I'll share a screen grab later.

Re: Sony XF90 Channel Notification

Win_88 — Thu, 22 Oct 2020 17:52:53 GMT

Could you show us that error message?

Win_88

RE: Sony XF90 Channel Notification

Gulioth — Thu, 22 Oct 2020 19:24:13 GMT

Sorry yes will send in a bit. Noticed a software update applied today so be interested to see if it resolves or not (hopeful thinking!) .

I am completely stumped what could be causing it - my physical setup hasn't altered since I've had the TV (that I can think of) and have since tried changing any relevant setting that I can find to no avail.

Re: RE: Sony XF90 Channel Notification

Gulioth — Fri, 23 Oct 2020 05:48:12 GMT

Below screenshot.

Behaviour - turn TV on, navigate to TV guide or other app (Netflix) and pop up comes up. If select 'Set Up Now' option it takes you to Analogue tuning screen where it obviously doesn't find any channels. If select 'Cancel' option it takes you back to app you were on. Whichever option chosen, pop up then reappears next time TV is turned on.

Re: RE: Sony XF90 Channel Notification

Win_88 — Tue, 27 Oct 2020 15:02:08 GMT

Hi @Gulioth

The only reason you'd get that message is when you switch the input to Analogue when no channels are tuned (none exist at this point anyway) so I'm thinking that the TV defaults back to Analogue when turned on. I have a theory about this though.

If you go to Settings - External inputs - Manage inputs - Analogue - Display setting - Hide, does the issue remain?

If it does, could you tell us if you have an antenna connected or if you have a set top box?

Also, have you ever used/are you using a CCTV system with the TV? Those still utilize Analogue signals for input if the device is old enough to predate HDMI)

Win_88

Re: RE: Sony XF90 Channel Notification

Gulioth — Wed, 28 Oct 2020 05:16:13 GMT

Hi there,

Appreciate the follow up.

To confirm I already have that setting for analogue under external inputs set to 'Hide'

TV is connected directly to aerial, no set up box is being used at this time. No CCTV being used either. The only thing connected to TV is a Bose soundbar (via optical) but that existing setup well predates this recent error message. After disconnecting HDMI's for both game consoles, I am going to try the soundbar next just to eliminate any potential 'interference' going on. After that, I am completely stumped what's going on here...

Thanks

Re: RE: Sony XF90 Channel Notification

Win_88 — Thu, 29 Oct 2020 16:46:08 GMT

I think you should contact support at that point to log the issue and have it investigated.

RE: Sony XF90 Channel Notification

Gulioth — Thu, 29 Oct 2020 16:59:26 GMT

Case reference number #21212434 raised.

Appreciate your suggestions/help to date.

Re: RE: Sony XF90 Channel Notification

Gulioth — Wed, 09 Dec 2020 22:13:06 GMT

Just to confirm that, after a LOT of troubleshooting, it's definitely the Bose Soundbar that is causing this issue although I cannot logically explain why.

Does anyone else happen to have an XF90 with a Bose Soundbar 700/500 attached?