topic Re: no sound on hdmi in Android TV

no sound on hdmi

norrie66 — Sat, 26 Sep 2020 13:14:48 GMT

I have a kd 55x8005c tv and when I connect an h96 max android box there is no sound.tried all HDMI sockets, changed HDMI cables, tried the box on 4 different makes of tv and all working fine and the firmware is also up to date.done a soft reset and factory reset but still no joy.

thing is when its plugged in to say HDMI 1 and I switch to HDMI 2 then back to HDMI 1 via the remote then the sound appears but if I change apps, say youtube to Netflix then the sound disappears again and the only way to get it back again is to switch between HDMI inputs via the remote

any suggestions would be greatly appreciated

Re: no sound on hdmi

Joe_Dohn — Tue, 29 Sep 2020 18:01:43 GMT

Do you have the latest software version installed on your TV? It's probably a good idea to check the same for your Android box as well.

Re: no sound on hdmi

norrie66 — Tue, 29 Sep 2020 18:12:19 GMT

software is up to date

Re: no sound on hdmi

Joe_Dohn — Thu, 01 Oct 2020 17:48:50 GMT

Have you tried different HDMI cables? or trying the box with a different TV/Display device?

Re: no sound on hdmi

norrie66 — Sat, 03 Oct 2020 19:04:31 GMT

Tried different HDMI cables still not working.tried the box on 4 different non sonyTV's, working on all 4

Re: no sound on hdmi

Joe_Dohn — Mon, 05 Oct 2020 13:46:35 GMT

Do you have Enhanced HDMI signal format enabled under External Inputs?

Re: no sound on hdmi

norrie66 — Mon, 05 Oct 2020 16:23:38 GMT

Have enabled and disabled the Enhanced HDMI signal format.makes no difference

Re: no sound on hdmi

Joe_Dohn — Tue, 06 Oct 2020 17:04:28 GMT

Usually it's enabled in HDMI 2 & 3, were you using either at the time?

I'd also recommend trying to enable/disable Bravia Sync and testing in both situations.

Re: no sound on hdmi

norrie66 — Thu, 08 Oct 2020 14:13:55 GMT

I have tried all HDMI inputs and also have enabled/disabled Bravia sync

Re: no sound on hdmi

Joe_Dohn — Tue, 13 Oct 2020 17:57:10 GMT

This seems like a software issue rather than hardware since it's intermittent and works when switching the input source.

Have you tried resetting the TV to factory settings?

- J.D.

Re: no sound on hdmi

norrie66 — Tue, 13 Oct 2020 20:41:21 GMT

i have reset to factory settings more than once without any joy

Re: no sound on hdmi

Win_88 — Wed, 14 Oct 2020 16:48:25 GMT

I guess what remains is whether the issue happens on the same TV with any other external HDMI inputs? Can you change the audio format on the box? I'm starting to think it's a compatibility issue.

Win_88