topic Bravia xh9005 sound sync problem with Humax hdr-1100s in Android TV

Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Sat, 10 Oct 2020 17:32:01 GMT

My nice new TV is having sound synchronization issues when playing my Humax Freesat box. Starts off ok when playing, then after about 10 mins the sound is out of sync. Tried forcing a sync from the TV help menu, hdmi device, it works to fix for a while then goes out of sync again.

Any ideas

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Joe_Dohn — Tue, 13 Oct 2020 18:20:32 GMT

Have you tried enabling Enhanced HDMI signal format in the settings?

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Tue, 13 Oct 2020 19:41:46 GMT

Hmmm! I haven't tried that setting yet. To be honest I haven't seen this setting for hdmi inputs. I'll give it a go.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Wed, 14 Oct 2020 08:09:50 GMT

The hdmi setting was on enhanced, tried on standard, neither fixed the issue.

I'm starting to think I need to upgrade my Humax box, even though it's only 3 years old.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Beaveros — Wed, 14 Oct 2020 08:41:22 GMT

I think it is not a box problem i got xh92 one month.

I got problem with sound on HDMI. Every cable I tried doing same.
I play game or connect laptop on HDMI after some time sound start crackling little (like robotic sound) and after this sound start sync out, every minute more and more. I tried different hdmi on TV and its same. When i reset by button on remote, its go back to normal but only for moment. Sometimes longer, Sometimes quicker when the sound start sync out. I got soundbar connected to tv by optical and its the same.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Wed, 14 Oct 2020 08:49:00 GMT

That's exactly what I am getting. I have a Roku device on another TV , think I will try that on the Sony TV to see if it has the same sound issues.

Thanks for your comments.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Beaveros — Wed, 14 Oct 2020 08:51:18 GMT

I tried 2 laptops, xbox one and everything is same. Different setups and nothing better.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Win_88 — Thu, 15 Oct 2020 16:31:06 GMT

What I've heard about this is that Sony is investigating the issue and recommends unplugging the TV from the mains for a minute to refresh the system.

Do you seem to notice the issue only on Game mode? I've read a post by a user who noticed that so I thought I'd ask.

Win_88

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Thu, 15 Oct 2020 16:37:59 GMT

The sound sync / distortion seems to be happening on most devices input through hdmi ports. Mine was from a Humax Freesat pvr . Unplugging to reset works for a while , then the sound starts going out of sync again after about 10 mins, and gets progressively worse.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Shnakey — Thu, 15 Oct 2020 18:23:58 GMT

I've noticed it seems to happen with 1080p sources. My Xbox one has the issue intermittently. Also when I load a game at 1080p on my PC the same issue is present. Some users have said that the latest HDMI 2.1 update fixes the sound sync issues.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Sjones423 — Fri, 16 Oct 2020 17:44:47 GMT

https://community.sony.co.uk/t5/android-tv/sound-out-of-sync-distorted-xh90/m-p/3714263#M47882

Same issues here. Are sony going to acknowledge a fault and that they're working towards a fix, or are we all going to have to return them?

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Rayw53 — Fri, 16 Oct 2020 18:00:45 GMT

I'm sure they are working on a fix, I have just lost confidence in them as this was my third TV from them in less than 2 months.

It's back in its box now awaiting collection by John Lewis.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Sjones423 — Fri, 16 Oct 2020 20:20:35 GMT

Funny, this is my third. I had 2 from currys, suspected a defective batch and then bought my current from John lewis. All in vein!

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Beaveros — Sat, 17 Oct 2020 19:51:11 GMT

Solution:

Possible fix on 10/17. So I may have accidentally found a fix. Do you guys have the tune-in radio app on the your tv? If so. Uninstall it. And reset your tv (not factory, just unplugging tv and plugging back in). This has seemed to fix the crackles for me as I have now gone a full two days without it. Let me know if this helps! Another user, Drop9Reddit, can confirm this helped fix audio issues as well.

I noticed tune-in kept disconnecting and reconnecting itself to cast on my tv. I tried casting with my Microsoft surface and this prevented me from casting on it. So I uninstalled tune-in. And since then, haven't had any audio crackles. It sounds stupid, but give it a try.

This would make sense on why Sony has no idea how to work around this issue.

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

arjopf — Mon, 19 Oct 2020 16:59:43 GMT

I am having the same issue with a Virgin Tivo box. Starts off ok and then slippage over time which then gets worse. The sound starts to become robotic, crackly and tinny as well. Have changed to HDMI 2.1, done full factory reset, tried different devices and problem persists

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

arjopf — Mon, 19 Oct 2020 17:01:34 GMT

I spoke with Sony this morning and they have suggested it is a software issue... have been promised a response from engineers with a solution

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Chrisbould — Mon, 19 Oct 2020 22:25:39 GMT

This is amazing. I tried all sorts of things to fix this problem to no avail. I stumbled across this reply to delete tune in radio and thought I had nothing to lose by trying it. I have had the tv on for about 4 hours now with absolutely no problems. So all I can say is thank you so much and I would encourage others to give it a try. And to Sony- please get this glitch sorted

Re: Bravia xh9005 sound sync problem with Humax hdr-1100s

Win_88 — Thu, 22 Oct 2020 18:58:17 GMT

This has been confirmed by multiple users. Try it if you have this issue

This is amazing. I tried all sorts of things to fix this problem to no avail. I stumbled across this reply to delete tune in radio and thought I had nothing to lose by trying it. I have had the tv on for about 4 hours now with absolutely no problems. So all I can say is thank you so much and I would encourage others to give it a try. And to Sony- please get this glitch sorted