topic The SONY logo appears and then shows a black screen in Android TV

The SONY logo appears and then shows a black screen

mohamad61 — Mon, 05 Oct 2020 11:26:09 GMT

Model : 50w800c

the sony logo appears for about 3 sec then the screen goes black, the power light stays green and using the remote to "change channels" makes the white light flash but the screen stays black.

Betreff: The SONY logo appears and then shows a black screen

Peter_S. — Mon, 05 Oct 2020 13:29:12 GMT

Hi mohamad61,

Can you access the home screen or is it also black?

Have you seen a red blinking LED?

Please unplug the TV from mains for some minutes and see if it solves the issue.

Cheers

Peter

Betreff: The SONY logo appears and then shows a black screen

mohamad61 — Mon, 05 Oct 2020 14:31:29 GMT

hi peter

The lights are fixed and white
None of the keys work
It cannot be reset

Betreff: The SONY logo appears and then shows a black screen

Gerardmci — Mon, 05 Oct 2020 15:19:57 GMT

Mine identical. Started as constantly trying to reboot, but getting to Sony screen then black, then Sony...

Now white led light on, screen black and nothing happening.

tried everything switched off and a reboot holding power and - sound buttons, but didn’t help.

Betreff: The SONY logo appears and then shows a black screen

mohamad61 — Mon, 05 Oct 2020 15:35:54 GMT

you are right
Even pressing the volume and power keys still did not solve the problem

Re: Betreff: The SONY logo appears and then shows a black screen

Joe_Dohn — Fri, 09 Oct 2020 16:38:41 GMT

Have you tried manually applying the latest update using a USB stick?

Re: The SONY logo appears then Android try to boot and then shows a black screen

Nikos1. — Sat, 10 Oct 2020 09:04:19 GMT

last night before going to bed I turned off normal sony tv KD-55X8509C
and in the morning when I turn it on my sony logo appears then it tries
to load the Android app after which it repeats the same procedure and then
the screen turns black and the LED stays on .
I don't understand what happened overnight, although a few hours ago it worked normally

can anyone help me if you have the same problem
thank you

Re: The SONY logo appears then Android try to boot and then shows a black screen

mohamad61 — Sun, 11 Oct 2020 12:29:08 GMT

I have the same problem

Re: Betreff: The SONY logo appears and then shows a black screen

mohamad61 — Sun, 11 Oct 2020 12:30:40 GMT

Her latest version is a TV set

Re: Betreff: The SONY logo appears and then shows a black screen

Joe_Dohn — Tue, 13 Oct 2020 17:48:55 GMT

Hey Nikos1,

Have you tried clearing the cached data on the TV? (Home - Settings - Storage & Reset - Internal Shared Storage - Cached data)

- J.D.