topic Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update in Android TV

Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

liampatel — Wed, 01 Jul 2020 12:36:03 GMT

Model - 55XG8096

Bought 27 June 2020

Worked brilliant for a few days.

Have never connected any devices to it.

I checked for software updates last week and installed whatever was available.

A new UI appears.

>> But since that moment the WiFi just keeps connecting/disconnecting every few seconds <<

Not other device connected to the WiFi does this.

I have tried all the recommended fixes ... rebooting, turning off for a few minutes, two factory resets ...etc.

Software info on TV displays this:

Version: 8.0.0

Android security patch level: 1 September 2019

Kernel version: 3.10.79

root@BuildHost672 #1

Thu Nov 7 13:47:39 JST 2019

Build

BRAVIA_ATV3_kK_EU-user 8.0.0 OPR2.170623.027.S30

665451 release-keys

I've logged a ticket with SONY - let's see how soon I get a response.

I'm also wondering if I can download software onto a USB stick and follow instructions to roll-back the firmware update that I assume happened as part of the update - but I cannot find any instructions or links.

Very unhappy, especially given the TV is only 1 week old 😞

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

Tonycv51 — Wed, 01 Jul 2020 12:42:08 GMT

Is your ISP sky? If so try turning off IPV6 in the router

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

liampatel — Wed, 01 Jul 2020 12:44:55 GMT

Thanks Tony - it's eir as it happens - do you still think turning off IPV6 is worth trying?

What issues might that cause elsewhere in the home and all the devices connected.

Thanks again.

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

Tonycv51 — Wed, 01 Jul 2020 12:55:56 GMT

Not sure tbh. With sky people have turned off IPV6 on the lan side with some success, but I've also seen posts it can impact work vpn or ip cameras

Maybe try at a quiet time to see if the tv is then OK and if anything else stops working (assuming you can find the right setting in the isp router to allow you to turn it off)

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

Tonycv51 — Wed, 01 Jul 2020 12:58:06 GMT

Or try this but might be a red herring. https://www.sony.co.uk/electronics/support/articles/00052930

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

liampatel — Wed, 01 Jul 2020 13:16:42 GMT

unfortunately there isn't a wiff of a menu item in the TV UI that references ipv6 (or ipv4 for that matter)

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

liampatel — Wed, 01 Jul 2020 14:35:10 GMT

Looks like ipv6 is already turned off

Re: Brand New Sony Bravia 55XG8096 keeps dropping WiFi every few seconds after S/W update

liampatel — Wed, 01 Jul 2020 19:51:22 GMT

I logged onto Router directly and disabling IPv6 appears to have worked