topic Re: Android Recurring Reboot - Sony KD-49X8309C in Android TV

Android Recurring Reboot - Sony KD-49X8309C

nedders — Tue, 13 Aug 2019 17:18:27 GMT

So for some inexplicable reason, my utterly buggy Sony TV has gone into an endless reboot loop. No specific update I was aware of, just came home to find it rebooting repeatedly. Sony Support about as useful as a chocolate toilet, and the factory resets just won't work no matter how many times I try. Sony's stock line is "out of warranty, book a repair", which is disgusting given it's THEIR fault from THEIR faulty OS "upgrade". Does anyone have any answer to this? Or is this one of those Windows10/Old Laptop situations, where nobody takes the responsibility, and I'm £800 out of pocket buying a new (not Sony) TV?

Re: Android Recurring Reboot - Sony KD-49X8309C

Sean_Mc — Thu, 15 Aug 2019 15:49:28 GMT

Hi there,

Please see the following troubleshooter around Android TV's continuous reboot issue here.

Let me know how you get on.

Best wishes,

Sean Mc

Re: Android Recurring Reboot - Sony KD-49X8309C

nedders — Fri, 16 Aug 2019 07:28:14 GMT

Tried that so many times it was ridiculous. Unplugged everything, turned off wi-fi, but the system will simply not reset. It's a MASSIVE error on Sony's part and - for what it's worth - I hope everyone with this issue gives them absolute hell over it. You're talking about a TV that set me back £800 and even today on Amazon is still retailing for near £500, and Sony's shoulder-shrug attitude is despicable.

Talked to local TV repair men and their basic answer is about replacing a motherboard, but parts + labour would be more than buying the TV new. Suffice to say, I'm 100% never going to buy a Sony TV (or Android one) again. I used to own so much Sony stuff, but the TV is now my last (and final) Sony product. Demise of a once-great company.

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Sun, 18 Aug 2019 13:57:45 GMT

Hi,

I have exactly the same problem with the same model for a few days.. The TV reboot during the android animation with the 4 circles.

What I have tried until now :

- Reset the TV with Power button + Vol down -> Got the green light for about 5 seconds and then come back to the start loop. I tried this many times, no change.

- Update the firmware through USB -> I downloaded the latest firmware available and copy it in 2 files with one named "upgrade_uploader.pkg" as suggested on many posts (it was the good way to make it recognized by the TV). I get the updating screen with the progress bar, when it ends I get a SONY logo for a couple of seconds, then it goes back to the updating screen again, and again, and again. After 3 times I stopped by unplugging the USB stick during the SONY logo. I started again the TV and the problem is still here.

- Reset again -> no change.

If anyone has an idea... I am desperate for it.

Re: Android Recurring Reboot - Sony KD-49X8309C

nedders — Sun, 18 Aug 2019 19:20:06 GMT

Sony/Google have screwed up massively. They know it, won't admit it.

Re: Android Recurring Reboot - Sony KD-49X8309C

erkkipj — Sun, 18 Aug 2019 19:23:43 GMT

I will stay on Android 7 and have stopped the automatic updates for now. Until Sony has made the better job.

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Sun, 18 Aug 2019 20:14:23 GMT

Yes they screwed up, and they brick TVs since 28th June with the last crappy update. Almost 2 months and no one care.

Re: Android Recurring Reboot - Sony KD-49X8309C

nedders — Sun, 18 Aug 2019 20:18:08 GMT

It's disgusting. This TV is the very last piece of Sony crap in my house, and it will absolutely be the last too.

I have Samsung TV's going back a decade that still work. This thing is less than 3 years old and is just a large plastic brick, and Sony won't even acknowledge what they've done. Horrible company, terrible products, zero support.

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Tue, 20 Aug 2019 08:31:59 GMT

Just have a look at the spare parts for this model on ebay, many power boards, many t-con boards, but no any motherboard. That tells a lot about this crap.

Re: Android Recurring Reboot - Sony KD-49X8309C

jgn88n — Wed, 21 Aug 2019 11:20:19 GMT

Exactly my situation. Sony are not accepting this as their fault. Keep emailing/calling them so they don't just ignore us

Re: Android Recurring Reboot - Sony KD-49X8309C

Vanilla_ — Mon, 26 Aug 2019 14:15:03 GMT

Hi,

I understand this could be very annoying. But I wouldn't suggest that you purchase spare parts like mother boards for the TV to avoid more damage. It'd be better to have it inspected by Sony engineers so they can guarantee the service: https://locator.sony/en_GB/servicecenters/?zoom=5&latitude=54.29088&longitude=-2.37305

Regards,

Vanilla_

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Mon, 26 Aug 2019 14:56:51 GMT

Hi,

Thanks for the advice. However,

- Doing more damage on a dead TV is definitely a risk I'm willing to take

- It would suit me to bring the TV to a service center if the repair cost was beared by Sony (yes, I consider that a bugged update is the responsibility of Sony, not mine)

- Following the previous point, I don't need guarantee on the service when I can buy a new one for the repair price of this one with one year warranty

Re: Android Recurring Reboot - Sony KD-49X8309C

Sean2093 — Mon, 26 Aug 2019 19:46:53 GMT

Yeah and they know it but won’t help no one out.ive phoned 4 times same old story.had to put phone down because I was losing it with the guy on the other end

Re: Android Recurring Reboot - Sony KD-49X8309C

Vanilla_ — Thu, 29 Aug 2019 16:44:25 GMT

Hi again,

Well, if the cost is close to the cost of a new set, I'd also suggest that you purchase a new TV instead of repairing the current one.

Vanilla_

Re: Android Recurring Reboot - Sony KD-49X8309C

jgn88n — Thu, 29 Aug 2019 20:02:54 GMT

Irrespective.. the tv should last, Sony should accept their to blame.

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Fri, 30 Aug 2019 09:25:02 GMT

Well, yes obviously, I have never considered to pay Sony repair center for this anyway. Better buying a bottom price TV then, I am sure it will last at least 3 years!

Japanese spirit has disappeared, I feel like I bought an Apple product.

Re: Android Recurring Reboot - Sony KD-49X8309C

thomsob — Sun, 01 Sep 2019 22:39:46 GMT

Hello

Thanks for the post, I'm having the same issue. My device reboots constantly, so I am unable to access the home screen to do a firmware update -perhaps this will help.

This is my mum's TV and a couple of weeks ago I noticed that it wasn't enabled for auto-update, so I turned it on. She recently did some decorating and unplugged the TV, after turning it on, the picture would come on for a few mins and then switch off. After following these instructions (https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49x8309c/articles/00171297) . I now have a bricked TV that doesn't display the home page.

Is this a similar experience to you?

Re: Android Recurring Reboot - Sony KD-49X8309C

elmout — Fri, 06 Sep 2019 19:33:42 GMT

Yes my TV does exactly what is described in the scenario A.

Who would have thought turning on auto-update will kill it....

Re: Android Recurring Reboot - Sony KD-49X8309C

jgn88n — Fri, 13 Sep 2019 15:01:36 GMT

keep up your complaints.. Sony must accept fault soon enough

Re: Android Recurring Reboot - Sony KD-49X8309C

stemars13 — Fri, 13 Sep 2019 15:40:57 GMT

Stop this disgusting speech. Before insulting Sony, look what other brands are doing starting with Samsung which is a crap brand. And stop generalizing your case. My KD-49X8309C still works great. And as for "the horrible company" go see the side of Samsung, Microsoft Apple and Google before.
You're disgusting.