topic Re: Sony KDL42W800C Problems - Can't hard reset, Cant soft reset, cant uninstall apps, Netflix er... in Android TV

Sony KDL42W800C Problems - Can't hard reset, Cant soft reset, cant uninstall apps, Netflix error.

oebalus — Wed, 05 Jun 2019 14:53:27 GMT

HI Guys, as per above, tried a hard reset and soft reset but nothing seems to work. Tried to uninstall apps, but whenever i restart my TV, it is back on again. Apps like VLC players etc.

Did a soft reset, but nothing seems to have reseted. Tried a hard reset, got the green light, but after a while it just starts as per normal.

Tried to download the latest update and install through USB, afer files are copied, TV boot up regularly again.

Anyone have any idea ?

Thanks

Re: Sony KDL42W800C Problems - Can't hard reset, Cant soft reset, cant uninstall apps, Netflix er...

EdwinaU — Fri, 07 Jun 2019 18:27:08 GMT

Hi there,

Welcome to the community.

We'll look into this for you and update this thread when we can.

Perhaps another member will have some tips too.

Best wishes,

Re: Sony KDL42W800C Problems - Can't hard reset, Cant soft reset, cant uninstall apps, Netflix er...

Vanilla_ — Tue, 11 Jun 2019 10:29:13 GMT

Hi there,

I don't think you can remove applications from your TV. I think this is possible only with Android TVs as you get optional applications along with the pre-installed ones. What seems to be the error message you're getting with Netflix? Maybe we can check this for you

Cheers,

Vanilla_