topic Re: USB flash drive photos in Android TV

USB sticks not recognized

Misslauraxx — Fri, 28 Jun 2019 09:14:23 GMT

I've been trying to get the USB to work on my KDL-50WF663 TV. I've tried 3 different types of USB sticks .. I've tried formatting them to fat 32 or ntfs .. I've tried loads of different types of files ( Avi. Mkv. Jpeg. Mp4 . Etc) and nothing works ! I try the USB sticks on my other TV and it's fine !! Help I'm drove crazy trying to fix this

Re: USB sticks not recognized

dutchice — Fri, 07 Jun 2019 09:41:31 GMT

Hi @Misslauraxx,

A warm welcome to the Sony Online Community! The issue has to do with the type of partitioning which your USB sticks have. Formatting does not change the partitioning type. My suggestion is to to use Diskpart from a command prompt* on a Windows PC and execute the commands below one at the time. If you get the disk number wrong in the [select disk #] command, you could entirely erase your PC. So pay attention to the disk sizes in the list and find the right number corresponding to your pendrive.

diskpart

list disk

select disk TYPE_THE_DISK_NUMBER_CORRESPONDING_TO_THE_PENDRIVE_FROM_PREVIOUS_COMMAND_HERE

clean

convert mbr

create partition primary offset=1024

format fs=fat32 quick label=FAT32

assign letter=s

active

exit

You then can copy files to the pendrive and use it with your TV. Note that the varied use of the pendrive in certain computers or electronic devices can occasionally make the pendrive inaccessible for the TV again.

Keep us posted!

Cheers,

Dutchice

* To access a command prompt on a Windows PC, click the START button, type CMD and right click the result returned (cmd.exe). Then select RUN AS ADMINISTRATOR. Click OK and continue on the possible Windows security warning.

USB flash drive photos

Billspen — Tue, 04 Jun 2019 16:06:15 GMT

I have just bought a 43XG8196BU which doesn’t recognise a USB flash drive formatted to FAT32 in any port. I just need it to show photos not video.

Re: USB flash drive photos

Anonymous — Thu, 06 Jun 2019 18:21:16 GMT

Hi there,

Have you updated to the latest firmware?

Best wishes,

Re: USB flash drive photos

Billspen — Thu, 06 Jun 2019 18:39:10 GMT

Hi. Not sure what you mean. The TV and flash drive are only 5 days old. Wouldn’t they be up to date? What would be my next step?

Sent from my iPad

Re: USB flash drive photos

Billspen — Thu, 06 Jun 2019 18:42:09 GMT

Hi. Not sure what you mean. The TV and flash drive are only 5 days old. Wouldn’t they be up to date . What would be my next step - bit of a novice at this!

Re: USB flash drive photos

Billspen — Thu, 06 Jun 2019 18:48:16 GMT

Hi. Not sure what you mean. The TV and flash drive are only 5 days old. Wouldn’t they be up to date . What would be my next step - bit of a novice at this! Update! Checked tv and system is already updated automatically.

Re: USB flash drive photos

LightFoot — Thu, 06 Jun 2019 19:07:56 GMT

@Billspen wrote:
Hi. Not sure what you mean. The TV and flash drive are only 5 days old. Wouldn’t they be up to date . What would be my next step - bit of a novice at this! Update! Checked tv and system is already updated automatically.

Hi @Billspen Press [Help] on your remote. Software version should read PKG6.6510.xxxxxxx.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg80xx_x80xxg_xg81xx-series/kd-43xg8196/downloads/00016121

Re: USB flash drive photos

Billspen — Thu, 06 Jun 2019 20:48:37 GMT

Hi. Thanks for the info. Existing software version is PKG6.6050xxxxxxx and the tv is set to auto download. I have downloaded the software version you mention onto a USB as advised , but............. the tv doesn’t recognise the USB! This is the whole problem. Any ideas?

Re: USB flash drive photos

LightFoot — Thu, 06 Jun 2019 21:17:04 GMT

@Billspen wrote:
Hi. Thanks for the info. Existing software version is PKG6.6050xxxxxxx and the tv is set to auto download. I have downloaded the software version you mention onto a USB as advised , but............. the tv doesn’t recognise the USB! This is the whole problem. Any ideas?

Hi @Billspen All I can suggest is try another USB stick and/or format it in a different format. I always use NTFS without any problems.

https://www.sony.co.uk/electronics/support/articles/00175762

With the USB stick already in a 3.0 (blue) port you could try a soft reboot (hold down the Remote power button for 10 seconds or so until Power off appears on the screen).

Re: USB flash drive photos

Billspen — Fri, 07 Jun 2019 08:15:10 GMT

Hi. Thanks for your time. I have reformatted to NTFS from FAT and rebooted but still no joy. I have also tried other USB’s formatted to FAT32 and 16, but nothing. I am awaiting a new Sony usb with fingers crossed!

Re: USB flash drive photos

dutchice — Fri, 07 Jun 2019 09:51:42 GMT

Hi @Billspen,

The issue you are facing is due to the type of partitioning table of the USB storage device. Fixing the issue requires some basic Windows PC skills. If you feel uncomfortable executing the commands, you always can ask a friend or family member to have a look at it. Generally speaking you should be able to perform the steps yourself.

I will move this thread to a similar thread from the past where you can find the full instructions.

Please do not hesitate in asking us any questions you might encounter.

Cheers,

Dutchice

Re: USB sticks not recognized

Billspen — Fri, 07 Jun 2019 11:16:45 GMT

Hi @dutchice. Wow, an answer that works!!! Brilliant,thank you so much.

Re: USB sticks not recognized

dutchice — Fri, 07 Jun 2019 11:23:01 GMT

Hi @Billspen,

Sure, our soul purpose for being here for you is to solve your issues. Thank you for taking your time to report back. We appreciate it greately since it certainly helps other community members in situations just like yourself.

Cheers,

Dutchice