topic Restricted Profile in Android TV

Restricted Profile

shetlandsheepdog8 — Sun, 28 Apr 2019 16:14:23 GMT

When we bought our TV originally we went in to restricted profile which we now no was the wrong thing to do (no children). To exit restricted profile we have to put in our number which we have forgotten, we bought the TV in 2015,

we have tried the default number in the manual but with no success. Has anyone any ideas how we can resolve this.

Kind regards

shetlandsheepdog8

Re: Restricted Profile

LightFoot — Sun, 28 Apr 2019 16:49:45 GMT

@shetlandsheepdog8 wrote:
When we bought our TV originally we went in to restricted profile which we now no was the wrong thing to do (no children). To exit restricted profile we have to put in our number which we have forgotten, we bought the TV in 2015,
we have tried the default number in the manual but with no success. Has anyone any ideas how we can resolve this.
Kind regards
shetlandsheepdog8

Hi @shetlandsheepdog8

There may (or may not!) be some ideas to try is this thread.

https://community.sony.co.uk/t5/android-tv/exit-restricted-profile/m-p/2203653#M1639

Re: Restricted Profile

shetlandsheepdog8 — Sun, 28 Apr 2019 17:16:55 GMT

Thanks I will try these suggestions and let you know.

Shetlandsheepdog8

Re: Restricted Profile

shetlandsheepdog8 — Wed, 01 May 2019 09:13:44 GMT

We have tried all suggestions but restricted profile is blocking everything even factory reset. I have now got a case number with sony and they have been in contact and and we have tried all their suggestions to no avail so we are now waiting for them to get back to us. They have been very quick to reply so hopefully it will not be too long.

Thanks for your help